![FAQ](https://sprcdn-assets.sprinklr.com/485/d59580ca-7cc5-44bf-b695-31118cbe7f78-469984330.png)
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Closed
Learn what you need to to do keep your recordings Are your recordings mysteriously disappearing? Believe it or not, it could be what you are doing. Check out the info below to learn what you can do to stop losing your recordings. Why are my recordings being deleted? A normal fe
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
Recover your missing emails The Missing Mail Restore feature can help recover messages that have been lost or deleted from your email account. It does this by returning your account to how it was at a specific time within the last seven days. You can then access the emails that existed within your
Questions
•
AT&T Internet Security
Accepted Solution
Official Solution
While cleaning up old drafts, I accidentally deleted four I wanted to keep. Is there any way to recover them?
Questions
•
AT&T Internet Security
I was deleting a new text message on my phone, then all of a sudden, all of my old messages reappeared. Some of these messages were about a year old. Why is that happening? I currently have the Samsung Note 4. It happened on my last Android phone before this one.
Questions
•
Data & Messaging Features, Internet Tethering
I received a notification to again put in my password to my email on my computer. I did and it did not work. The ATT password site does not recognize my email either. Is my email gone forever?
Questions
•
AT&T Internet Security
I deleted photos from my galaxy express 3 memory after i thought that they were saved to google photos (they were not because i didnt have wifi at the time) they are very very important i need them back, how can i do that?
Questions
•
Android
Hi all, A few weeks ago we had a series of brown-outs that completely reset our box a couple of times (when the system came back up on the TV, there was a big X on my screen). I kept worrying about my recordings, which I've been meaning to pull off of there through my PVR, but still hadn't. Luckily,
Questions
•
U-verse TV Equipment
Woke up yesterday (11/18/2014) to find that approximately 30 voicemails that my Mom left me are no longer listed. Some went back to April 2012; she passed away 7/31/2013. AT&T customer service was sympathetic but said they are "probably" not recoverable. My questions are: can anything be done? Can I
Questions
•
Other Phones & Devices
In February 2017 I returned home after being away for several months unexpectedly. I deleted ''stale email'' from 12/2016 and earlier, approximately 3000 items.Today I realized most of these deleted items are back again -- all those deleted emails and more were back again. So once again I spent alm
Questions
•
AT&T Internet Security
Hello, My DVR is randomly deleting programs I've watched (and chosen NOT to delete) and programs I haven't watched yet. I counted up to 6 in the last 24 hours. I don't know why this is happening. Is there a solution to this?
Questions
•
U-verse TV Equipment
I want to start by saying, I have been a customer of yours since Cingular (13 years!). I am unable to register an account on the main AT&T website, because I have no phone number anymore, and AT&T deleted my account (with my bill histories...), and I am unable to call while I am still in Europe befo
Questions
•
Wireless Account
Hello, I am having trouble finding some of my old emails sent to my bellsouth.net email address. I can not even find one that I need from Nov of 2018 and I know that I did not delete it. This isnt the fist time I have had this issue. Any suggestions
Questions
•
AT&T Internet Security
Yesterday I had dozens of recordings, IMPORTANT ONES! This is NOT the normal startup where it takes a few minutes to rebuild, they are definitely TOAST because now the DVR is saying 85% free space, whereas before it was nearly full. Has anyone else had this issue? I'm done with uverse, this was the
Questions
•
U-verse TV Equipment
For the last 2 days, emails that show up in the Inbox stay for a few minutes and then move directly to the trash without prompting. This appears to originate from Yahoo webmail. Now the trash folder is deleting automatically. I can't get any support from Yahoo tech support since we have an att.net e
Questions
•
AT&T Internet Security
Restore individual email contacts Generally, you can restore individual contacts you deleted in the past 30 days. Select Contacts (it’s to the right of your inbox). Select Deleted Contacts. Check the box besi
Questions
•
AT&T Internet Security