My G4 (purchased in Feb 2015) was running fine in late September then suddenly it locked up and, after a short lock up time, restarted on it's own.  On restart it went into re-boot loop.  Not sure if it was associated to an update or not.  Attempted many restarts and got it to come up a few times bu

Today when I turned on my tv I had a red x with a 1 under it. I used the posts in the forum to solve that. Only problem is now everything I had on my dvr is gone. All of my series recordings are still set but the things I already had recorded are gone.

If you have just started having trouble or your service has been acting up for some time, check out some troubleshooting steps below. These steps below have been provided by the U-verse Community Managers and are the most common fixes based on their interactions with other forums members. Note:

Learn how to get your internet back up and running Therefore something is wrong and you need to get it fixed! Luckily getting your internet back up can be easy and simple as resetting the modem. By doing this you can: Improve slow or low speeds Get back in service (loss of internet) Improve poor

Our U-verse router, model 3800HGV-B) reboots at least once a day. I I'm able to verify that it's rebooting by looking at the "Time Since Last Boot" in the routers "System info" page. We can also hear the router reboot as it makes an audable click as it powers off and on. Anyone have any ideas? Thank

Every night at exactly 8:45 PM my modem/gateway reboots. Watching TV and screen freezes then we get the uverse signal has been lost screen with all the usual troubleshooting items about cables, power, reset all the different boxes etc. Problem is, it is none of that. The gateway just decides to rebo

My NVG599 keeps rebooting itself.  Not disconnecting, but a FULL reboot.  This happens 2 - 3 times a day, if not more. In my "Firewall" log, it shows a LOT of "Illegal IP Address" under "Reason".   Sounds like it could be a DNS issue and since AT&T locks down the router and won't allow us to change

I can't tell you how many hours I've spent on the phone with a variety of reps from the company including one from the President's office. I've continually had problems with this modem during the past year. I have replaced it twice and it still randomly drops the signal. This isn't limited to my App

I have an AT&T Router and WiFi Modem, and most evenings it will randomly reboot leaving me without phone and internet for about 3 minutes while it recovers.I've had AT&T service support come out three times to fix the problem. The last time they even replaced the Modem and it's STILL happening!Last

I’ve been losing my connection to my VPN a LOT and only connected to my home WiFi network. I’d like to find out if it is because of the various protocols I’m using or an ISP-specific policy. IPSec, IKEv2 and OpenVPN have all been problematic, but the factor that inclines me to investigate policy fol

Hello!   My parent's have a PACE American Gateway which connects us to our internet, wi-fi, and cable. For the past several months, the gateway seems to lose (and reboot) its connections. The normal state of the gateway is as follows:   Power: solid green light Wireless: flashing green light Broadba

Everything has been great for about 5 years. Then once or twice a day this gateway reboots itself.  I requested a replacement and the replacement is doing the exact same thing.  Support suggested it is due to line issues, but I've since re-run and repunched everything on the internal

Hi. on my 3rd s7 edge.  I went to att store for similar problem - they had me replace my phone.... same problem in 2 weeks.Android version 7.0security patch level June 1, 2017kernal version 3.18.31-11614766      My phone reboots on its own, OFTEN. It will not update past June 1, 2017. I get messages

I received my Nexus 6, which I had pre-ordered, and it continually reboots itself at least 1 or 2 times per day.    I know this is a known issue with the phones, and I was wondering how this gets fixed?   Do you switch out the phones or will there be a software fix coming?   I am looking for some di

ATT pushed SW update to S7Edge. After reboot, device stuck in Safe Mode. I have rebooted, and turned device off/on. All apps I installed NOT available. How do I fix?

I have an HTC Inspire. It's about a year old. The other day, Wifi decided it didn't want to work anymore. I just thought maybe it needed to be restarted, so I tried that. But I quickly realized it wasn't able to connect to not only my home wifi network, but ANY network. Every time I select a network

Our modem reboots frequently, one to six times per day.  The problem has been going on for six years without resolution.  Others in our area have the same problem.  We had many techs out, including senior techs.  They've replaced every line on our street and right up to the modem.  The problem conti

I do not see a power button on the device. So if I need to reboot the router, do I just unplug the power cable and plug it in back? Or is there a better way?

I have Uverse service for 10 months.   I did not have any problems for the first six months. About four months ago, my NVG589 Residential Gateway would sporadically reboot. When it reboots all three of my services are interrupted for about 4-5 minutes. The rebooting typically occurs whilst I we are

What is AT&T doing to address this problem! My phone continually reboots on a regular bases when I copy text. This is a known issue. More info here: http://www.digitaltrends.com/mobile/touchwiz-samsung-clipboard-bug/. Is there anything that we can to to mitigate this issue? Can AT&T pressure Samsung