​​ ​​ ​​ You Are The Firewall​​ ​​ ​​ ​​Do pop-ups show up on your home screen? What about spam ads? These can be a pain! Although AT&T and the device manufacturer are always doing our best to keep your devices updated with the latest security improvements, we can’t prevent it all. Wi

Important time sensitive return policy Failure to return your equipment within 21 days from the date the order for new equipment was placed will result in an equipment charge of $150 per unit to be billed to your account or credit card. We encourage you to initiate your return within 10 days to

Yesterday I had a tech come because the day before our internet kept going on and off. He checked the lines and said they were fine. He did replace the "RB" which is what he called the modem. I pointed out that it was plugged into a Belkin uninterruptible power source, and he said those are bad. He

I saw that I was charged $170 on my account for the rented router/wifi equipment, after it was closed, because we moved. It was after 30 days, so I called to make sure I would get a refund even if I sent the rented router back. If I couldn't, I planned on keeping it. I was told, "of course! just tak

I have a nvg589 router and it will accept an Arris/Motorola internal battery that is like 40$ on the internet. I will be moving soon and may not have Uverse where i move, and do not want to waste 40$ on an internal battery that I may not need soon. I have had 2 power outages in the neighborhood in p

In March of this year I ended up moving. I was told by AT&T to return my equipment at the closest UPS store. Not even 3 days later, I returned my equipment and was given a receipt. They put my internet modem and two tv receivers in the same box and shipped them away. A week later I received an email

UPS says new iPhone was delivered and I never received. UPS says package not eligible to start a claim and most initiate with AT&T.

Since Wednesday March 25th i have been waiting for my iphone 6 128 gb and everyday UPS kept changing the date to the next while every single day a ATT rep on the phone tells me that i will be receiving the phone that exact day, so 3 days in a row i was waiting. the first day it said end of day so af

I've looked high & low and can't seem to find the AT&T recommended battery backup unit (UPS) for an Arris BGW 210-700 Residential Gateway.  It's going to take a standalone unit since this modem does not have an internal bay for a backup battery like all its predecessors did.  If someone could just p

I returned my receivers, power cords and remote control to UPS after cancelling Uverse service based on a conversaton with a customer service agent.  After I did this, I got an email detailing all the equipment that needed to be returned.  I was not aware that the WAP needed to be returned as well.