AT&T Internet Installation

Verizon has been installing fiber and their contractor accidentally drilled through the copper conduit that houses my internet connection with ATT. I was told by the VZ contractor that if ATT crew were present, they could help fix the damage. ATT sent their tech on Saturday 1/13 and I was told that

Recently set up the Internet Air hub. While attempting WeChat video calls to China, the call initiates successfully, but subsequently, the connection is lost. Using an iPhone 13 with the latest system update. Are there specific parameters that need adjustment to ensure successful call connections?

Nobody seems to know how to connect these services. I need this to be connected as soon as possible and when I talked to someone about it on the phone she didn’t even know what I was talking about and she said we would need to give the router back to the previous owner. Here I am thinking I was gonn

took 5 days for the extenders to connect..not 20 minutes.....and when they finaly did....signal is inconsistent. why do you set up unrealistic expectations.....House is only 2300 sf....with thick walls...not sure if my extenders are faulty...do I try new ones...and have to wait another 5 days for t

I installed a replacement hub for Internet Air and went through the set up procedure on the app, but it repeatedly failed the signal quality test. The installation was completed and internet is working fine, but I can't exit the set up screen and go to monitoring. I re-installed the app, but it stil

When I try to download anything of my computer it downloads smooth for about 1 minute then randomly disconnects me from everything and i have to troubleshoot it

My installation for Internet is tomorrow. I am new to AT&T. Nowhere did they mention anything about whether I have to rent equipment or can buy my own. I’d prefer to buy my own as it ends up being more cost effective. Nowhere did they mention rental fees though, so I’m just confused. I did alrea

I am a community manager for an apartment complex. I need to get in touch with someone from AT&T construction team. We need wires taken down from all of our buildings and then wired correctly instead of along the side of the buildings.

The power and pon lights are green on the box in the wall, and the data light is amber. Everything is plugged in properly but my router is only blinking red, sometimes white for a second then back to red. I’ve tried restarting and everything like that and nothing helps

It would be a small novel to detail everything I have tried, everything I been told that hasn't been followed through with, and all the contradicting things I've been told (The work is Fixed! The work is not fixed!). You'll get a callback! Someone will show! Notes are saying not to cancel or to call