Let AT&T help you elebrate your dad with Father's Day Gifts that connect us.
Internet with AT&T Fiber

Internet with AT&T Fiber

Learn about our blazing-fast Internet with AT&T Fiber.
Ask a question

Latest conversations

View More

(19814)
Can’t get code from whatsapp

I can’t receive the code to access whatsapp

Questions

45

2

0

How to setup a custom router with AT&T Fiber

Hey guys. So I currently have AT&T Fiber for my household and own the HUMAX BGW320-500 that was lent to me by AT&T. However, I've been doing lots of research about VPNs and I'm considering purchasing a VPN such as Surfshark and setting it up for my router so my house can be protected. After

Questions

10

2

0

Experiencing terrible connection on PS5, with Att fiber using google mesh

I am experiencing terrible connection via WiFi with my Att fiber. I am using google mesh WiFi system. I tried enabling passthrough on my bgw 320 modem, but didn’t disable Att WiFi from modem. Is that an important part I am missing ? Then after I disable the Att WiFi correctly, then connect  th

Questions

5

1

0

Unable to access http://192.168.1.254/cgi-bin/securityoptions.ha, it gives a page not found error

This link allows you to access your internet using the access code on your fiber device, however, it began giving me this error today. It was working completely fine yesterday.

Questions

15

1

0

BGW320-505 Static IP

We have a new BGW320-505 with a /26 of IP (60 usable). The BGW320 gets a IP on the Fiber interface which works and if you use 192.168.1.0/24 you get NAT'd do that interface. The Static IPs are setup in Home Network but you cannot see any of the statics on the internet.  ATT keeps saying its o

Questions

19

11

0

BGW320-505 Provides LAN Instead of WAN IP in IP Passthrough

I'm getting close, but still missing something on IP Passthrough. I have gigabit optical service through a BGW320-505 feeding a Ubiquity USG Pro 4 via IP Passthrough. Packet Filters, NAT Default Server, and Firewall Advanced are all set to off. All Firewall Advanced features are also set to off.

Questions

1.9K

20

0

Closed

Unable to access certain websites

I recently tried accessing https://www.statefarm.com/ but am getting the following error message: "Error code: Technical Error 403" with a Support ID number. No device on my network is able to access it.  I'm able to access it no problem if I use my cellular connection.  This is the trace

Questions

2.4K

39

Called to discuss my account

Called and was on the phone for over an hour today trying to discuss my plan. I have been a long time customer of both cell and internet for over 14 years. I called to discuss my HBO max account that was no longer letting me log into. I spoke to 2 supervisors that told me I no longer had the HBO FOR

Questions

18

3

0

ATT and Asus ip passthrough disconnects everyday

So I cannot tolerate this anymore. I have put my bgw320 into ip passthrough to my asus mini xd4 with a node at the second floor since I wanted a mesh wifi system. But everyday for the past two months it disconnect close to midnight. Not just once but multiple times. Is there anyway to fix this? Is t

Questions

32

6

0

Internet fiber out again

This is the third time in 3 months the internet outage occurred in zip code 75232. why does this keep happening? It’s the weekend and no internet!  App says it should be restored by 3:00 pm.  Last time the time got moved until it was 3 days later!

Questions

25

0

0

Be the first to reply

(4)
Internet fiber out again

This is the third time in 3 months the internet outage occurred in zip code 75232. why does this keep happening? It’s the weekend and no internet!  App says it should be restored by 3:00 pm.  Last time the time got moved until it was 3 days later!

Questions

25

0

0

Blink Cameras and ATT Gateway

We just got ATT Fiber Optic and my Amazon Blink Cameras just will not connect. Every message is something about it usually being an incorrect password. But of course the password is correct to the network. I tried setting up a Guest Network but same message. It just won't connect. I have 2 other ca

Questions

24

0

0

BGW320-500 WiFi configuration issues, drops clients and client indicates "bad password"

Only a few months ago I received a BGW320-500 self-install kit to replace our BGW210-700. (We've had 1G fiber at home for a few years; in suburban Atlanta market.)  During an outage, AT&T CSR *thought* the 210 had failed, I wasn't so sure.  But here we are. Via the new gateway's web

Questions

51

0

0

SHM lag in reporting devices joining

When I turn on my laptop and join the network, I get an immediate notification on my smartphone about a new device joining.   Last night I joined the network at 8:30 or 9:00 PM.  And got off midnight.  I happened to notice the phone in the early hours, and it reported a device (the sa

Questions

30

0

0

Trending Accepted Solutions

(7)

Accepted Solution

Official Solution

1Gig Switch connected to BGW320 will only run in 100M mode

I got setup with fiber today with a wired Netgear 1Gig Switch connected to the BGW320 but based on it's status lights and speed tests, it will only run in 100M mode, meaning I'm only getting around 90Mbps speeds.I went into gateway's home network | configure screen and set port 2 from auto to 1G ful

Questions

81

3

0

Accepted Solution

Official Solution

Urgent: Can't Set Up AT&T Fiber/Internet Due to Previous Tenant's Account Linked to My New Address

I'm new to AT&T and am about to move into a new apartment that only supports AT&T Internet. I need to establish service and set up an account, but I've encountered a problem: there is still an existing account linked with my new address (I guess could be the previous tenant's account, even t

Questions

65

5

0

Accepted Solution

Internet keeps disconnecting and reconnecting frequently

Ever since I had my fiber line replaced earlier this week, my internet has been very unstable and would disconnect every 10-20 minutes. Everything would be fine and suddenly my modem would be flashing red slowly and reconnecting after a few minutes. Earlier this week the fiber box outside on the wal

Questions

49

1

0

Accepted Solution

ASUS ZenWifi ET12 with ATT Fiber upgrade not going well

I'm trying to improve my internet speed and reach by upgrading my router with the ASUS Wireless ZenWifi ET12 Mesh system. I currently have ATT Fiber with a 2 GIG connection but I'm mostly in the 150-250 Mbps range.  I have done the following and have got an internet connection but the speeds a

Questions

30

23

0

Accepted Solution

Need a mailing address for customer support. Usual channels are not getting issue resolved.

I need a physical mailing address for AT&T customer support. I just spent 45 minutes on the phone with someone in a *very* loud call center that I could barely hear.  My problem was not resolved.  I also want a documentation trail.  Does anyone have a mailing address?

Questions

24

16

0

Frequently Asked Questions

Expand all
Not finding what you're looking for?

Got a few minutes to learn more?

Check out these informative articles and resources.

Abstract rendering of Fiber optic internet.

EXPLAINER

What’s fiber internet?

Between remote work, gaming, streaming videos, social media, email, and so on, many of us spend a huge portion of our lives online. That’s what draws so many people to internet powered by fiber.
Woman working from home and videoconferencing with several colleagues.

TRENDING NOW

AT&T Fiber now delivers speeds up to 5 GIG

Is your home internet fast enough? Depending on speed tier availability and your household’s connectivity needs, you may choose an AT&T Fiber plan with hyper-gig speeds.
Three kids lounging on a sofa and browsing the web on their respective devices.

BLOG

A quick introduction to Wi-Fi 6

Wi-Fi 6 was designed to improve on previous standards in several ways, including more efficient battery usage, higher maximum bandwidth, improve security features, and more!
How can we help you today?
Shop phones
& devices
Bring your
own device
Upgrade phone
Add a line
to your plan
Download
myAT&T app
Get help online
Visit a store
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.