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AT&T Internet Installation

AT&T Internet Installation

Tips for installing & connecting your equipment.

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(Edited per community guidelines)? Are they done?

Just had an upgrade installed? to ATT 50, techs left and nothing works and they left my house looking like this (see image)

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upset customer

My Internet has been down and slow for about three weeks and no one seems to want to fix it or even help me. All I am hearing is, "It will be fixed in a couple days."  It's been a couple weeks now.  I am considering doing what most of my neighbors have done and leave AT&T forever.&nbs

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easement encroachment

I am trying to get ahold of att to send the info over for a encroachment letter. I have a customer trying to install a swimming pool and the retaining wall in in the easement. please let me know where to email info and also is there a form i fill out?  Thanks  Tom Young  Just Pools  314-315-1984  [

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Horrible Driver

On Tuesday 9/7/2021 at 5:47pm, we were on Park Row Drive and Barker Cypress in Katy, Texas. We were at the light.  An ambulance came behind us.  We were passed the entrance to the gas station so all we could do is turn.  We tried to get over but the driver just stayed in the lane blo

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Trying to register my internet air

I’m trying to register my internet air and when I get to enter username and password it says something went wrong try again later. I’ve tried several times with no luck

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WiFi not reinstating

Long story short I didn’t pay for two months so WiFi was suspended. I paid this morning and waited for it to come back on but no luck. I just tried to troubleshoot it thru the app but then it gave up and decided to order me a new modem which I don’t want, and apparently can’t cancel. Is there any ot

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wall jack install needed in bedroom

My new job requires a direct cable connection for DSL broadband and phone. However, there is no cable connection available in the room where I need it. How can I request an installation service?

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New Development - Ground up Circle K Jurupa Valley // ATT Incoming Conduit

We are a General Contractor currently doing a new ground-up construction project (Circle K) located in Jurupa Valley. We need to prep the incoming AT&T / Spectrum conduits coming from the street into the building’s electrical room. Can I get a phone number or email where I can speak to someone

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AT&T Incompetent Customer Service

Three days ago I was approached in the grocery store by an AT&T representative to upgrade service. "It will only be 8 minutes" I was told. It was actually more than 30 minutes, but he was polite. I was offered a $150 gift card to upgrade my Internet-1000 to Internet-2000. I was also offered a fr

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Elderly lady hard of hearing having tremendous trouble with ATT customer Service

I am trying to help an elderly lady who is hard of hearing get ATT Uverse at new location (a rental house I own). This hard of hearing Elderly lady was on phone with customer service ALL DAY yesterday trying to resolve this issue. Hero me stepped in, said "No worries, I will take care of this for

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DIY BGW210 Struggles

I'm having issues with my BGW210 install and I'm wondering if it's my phone jack. My tech never came into the house as I believe the previous owners of the house had ATT, maybe he assumed we already had an ATT branded port. We don't. I've hooked up to the only phone jack in the house and my broadba

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