AT&T Fiber Installation

We had an installer out yesterday and he advised the only way to run the fiber from the basement (where it enters the house) to the room we wanted the modem, was to drill a hole in our new hardwood floors. He advised AT&T doesn't allow them to install the fiber like every other utility in my ho

I'm in the process of adding an addition to my home and need the fiber cable relocated. Whom do I call to begin this process?

So BGW320-500 gateway has a red dot and says offline. But I am connected and everything is working fine. I tried unplugging the gateway and rebooting but its the same result. I don't care, but ATT send a text saying "You haven't connected your gateway". This is a new install a few days ago. How do

I am really interested in Fiber Optic at my home so I can work from home but not sure who to contact since it is currently unavailable at my current location. It is hard to get a straight answer when contacting customer service… does anyone know of a way for me to get a more local answer? TIA

When will fiber be installed in my neighborhood? (Edited to remove personal information) Delray Beach, Florida

I don't normally voice my complaints on the Internet. I prefer to discuss it over the phone. However, I have contacted AT&T five times by phone about my installation concerns, of which I was told twice that I would receive a supervisor call back regarding my concerns. As of today, 8/16/23, no on

For 5 months now I have been trying to get AT&T to bury a cable that goes across my pool deck and two of my neighbors yard! how is this acceptable? Now one seems to take ownership of the issue and everyone that I speak to is very good at deflecting the problem and kicking it off “next week” The

I filed a claim w/AT&T and Sedgwick in November of 2023, I was then sent an letter in the mail from AT&T stating that Ivy Smith was responsible, but Ivy Smith said that its an AT&T problem, not theirs, and now I can't get a hold of anyone at AT&T or Sedgwick. I'm at the point of get

I assume if my whole neighborhood is experiencing packet loss that looks like attached images, we have a problem outside the neighborhood!

I tried two fiber cable from two companies. I.e https://www.fs.com/products/41655.html And both of them don't work with the bgw320 modem. Only the fiber cable that comes with att works right when I plugged it. Is there something I'm missing? I am just trying to upgrade the fiber optic cable that is