AT&T Fiber Installation

I have a Jeopardy Resolution Case - Outside Facility Issue. I am a new customer. Selected AT&T on May 4th (after changing from Xfinity bc I moved into a new apartment complex and they said it would be May 25 before I could get a technician out). Side note - My apartment complex was wired with AT

My neighbor has ATT fiber. The line has to cross my property to connect to his house, which is no issue except the line is not safely secured in the ground and laying on top of my driveway. It is a major hazard for my small kids playing or anyone walking on my driveway. I am not a customer and have

I don't have a question, but I wanted to give credit to AT&T for the ease of upgrading from my BGW210. I was assuming I would have to through everything, reset my configuration, passwords, etc., reconnect every device. I scanned the code on the router, and used the Smart Home app to proceed wit

Just moved into a new home and I was wondering if the phone line cat5 ports in my rooms can be converted to ethernet ports? Already have at&t service but I wasn't here when it was installed. If they can't, does at&t provide ethernet installation?

Just wanted to share a story of outstanding service from two of your very professional field technicians - Mike G. was the first on the scene and he was dealt hard cards with the new home having both location issues and availability challenges - he worked with us to find an alternative called in Gar

I work for Brightland Homes and I’m looking to connect with the engineering dept in the Dallas area

We recently purchased house built in the late 90's and we are using Spectrum cable for our internet. Basically there is a coax line that runs from the cable box outside into my office and plugs into the cable modem, which is then connected to the router. The router connects to a gigabit switch and

I have serious damage to my underground drainage piping when they came to bury the fiber line. It is causing serious erosion to my yard. I had someone come out to take a look but he said that he could only look at the service, which worked fine. He stated that he was putting in a claim for me and th

Where can I find the WAN IP settings I should be using? I need IP Address, Subnet Mask, Default Gateway, Primary DNS, and Secondary DNS. I found settings in my AT&T gateway that I am using as a static IP connection but I do not know what Subnet Mask I should be using.

Is there a certain depth that technicians need to bury the cable lines?