Phone & Device Upgrades

I sent my Samsung Galaxy Note 9 trade to Hyla Mobile in perfect condition. I am older, I don't use the phone for much other then calling and texting so I didn't have a lot on the phone.  I kept it in a protective case and had it for 2 years.  I paid $1,000.00 for it.  I mailed my tra

I submitted a device unlock request for my iPhone 12 mini over 5 days ago on Jan 22nd however when I use the AT&T portal to check the status of my unlock request it is still pending. I am certain I meet all the eligibility requirements (confirmed with an in store rep when paying off the phone in

I followed all the intructions given to process the trade in. I did the whole factory reset ob my phone and I'm very sure that the phone was cleares and unlocked. We called them a couple times before to get an update on the credit process and were told that everything looked good and that we just ne

I had recently ordered the new iPhone online for my upgrade, but I accidentally ordered the wrong amount of storage, so I sent it back using the return label provided and I want to know how I can find out if I have been refunded. I have tried calling the number that's provided online, but the people

I currently have a prepaid wireless At&t account and I'm wanting to purchase a new phone. I'm looking for a Samsung Galaxy A52. I haven't been able to find an A52 prepaid phone. I was wondering if I purchased an A52 unlocked phone or an A52 att locked phone would I still be able to use it as a

Hello i'm looking to get a s24 ultra and wanted to double check this would be fine, i currently have a s20 fe with 11 of 36 payments left we'll call it line 1, my second line has a paid off iPhone 8 on it and has a upgrade available, if i upgrade line 2 to the s24u, activate it and then switch the s

Traded in 2 phones for 2 new Samsung Galaxy phones. Phones had a trade in value of$800 each of in good shape. First phone was received and I was offered$6. They said it didn't work. I used that phone every day until the day I sent it to them. It was clean and in excellent shape. Apparently there is

I recently received a text message from a short code number consisting of only 8 digits. The message claimed to be from AT&T and informed me that my phone had been fully paid off. Although I was initially surprised to receive such news, I became suspicious and decided to investigate the number.

I paid 17/35 installments on my 13 and had next on it. I asked for upgrade since I just became eligible last month Now I got iPhone 15 max pro but my installments reset to 1/35 and I owe $1199 on the new phone. What is going to happen when I return as promised my iPhone  13? Will my installme

I dropped my trade in phone at USPS on November 16, 2023. I have a tracking receipt from the post office. Tracking says accepted that same date, but then nothing. I called the ATT Trade in program and she didn't know what to do, transferred me to another number which turned out to be billing, and th