Phone & Device Upgrades

I got the pixel 8 pro, and I'm not liking as much, and would rather get the newest Samsung Galaxy phone, but on a plan to buy monthly fee to for the phone with my bill. Do you have to pay the phone off first before I can switch?

I mailed my trade in about 2 weeks ago in perfect condition, and in the phone case. I just got an email stating that the screen is not working or has ‘burn in’ which is completely untrue. I mailed my trade in device in perfect condition. How can I make sure I don’t get scammed? Or can I just get my

I just purchased 4 new iphones with ATT and am trading in my family's 4 old iphones. I've received the 4 shipping boxes to send the phones back to ATT but don't know which box to put which phone in. The return labels each have an "item number" and an "invoice ID", and the "invoice ID" corresponds to

I traded in an iPhone back in 2021 and got a $700 trade-in credit. I got the 36 month installment plan. If I am wanting to upgrade and trade-in again but prior to the 36 months being up, how much will I have to pay for any fees since I am wanting to upgrade early?

Back in March 2023, I got an email for the trade-in program. I don't usually bother with these things but I went for it as they assessed my 11 PRO at $800. So I sent it in, performing all steps required as directed by the program.  Months later I realize the credits aren't kicking in as they dais t

Hi, I have placed a phone order in November. I got the phone but I didn't get any trade-in box. I contacted customer support and they said since its Thanksgiving time and all, there will be a delay. Not getting the box after 14 days, I called ATT again and they said they would ship a new box and wi

@ATTHelp I traded in 2 Iphones 11 pro max 256GB back in September 2023. I am only receiving discounts for one trade in device. I have been back and forth with AT&T and no one seems to be able to help. They have started and completed 2 cases for me which always have the same result that they did

Has anyone heard of losing trade in promotion if you change your phone number on the device you have? I've been told something different every time I call regarding my monthly trade on credit for the device I returned.

Can you trade in your iPhone for any iPhone ! Well I mean upgrade to any iPhone and for cheap!

I signed up with ATT and was told to send my trade in phones as soon as possible. So I sent them the next day. Well I ended up having zero service at my home and had to cancel with ATT after 2 days. I called the store I got the phones from and they gave me a Trade in dept to get my phones back and w