Phone & Device Upgrades

We recently switched with at&t because we talked with an at&t agent in target saying we will get 3 brand new iPhone and our monthly will only cost $130.68 a month with everything included because of the promo but our bill came and they are charging us $293.75 so I called at&t customer se

Do not use AT&T or their online trade-in service. I traded in an iPhone 11 and they are claiming they received an iPhone 8 so I am not getting any money for my trade (costing me over $800). There is no oversight of their "back office" that processes trade-ins and there is no way for customers to

How do I transfer an eSIM fron an old to new iPhone?

I have a prepaid flip phone from AT&T and I am trying to get an unlock code. I'm a current customer and do not owe anything. I put a request for an unlock code on 1/21/24 and got an initial acknowledgement email and an email on 1/23/24 saying "Your request is taking a little longer than expected

I upgraded to the new iPhone 15, but how we always did the trade ins was the new phones arrived at the store we went and took our old phones they, they gave us our new phones but this time att said they will ship us our new iPhone and we put the old phones in the box and put the new label on, so tha

So on Jan 17th I preordered the 24Ultra. It shipped on the 25th by FedEx and had a "Shipping Exception" on the 28th and was returned to Shipper. AT&T received the phone on the 30th and was signed for. I called Feb 2nd and they had to cancel the order and return was accepted and refunded me. Now

I went in store today to upgrade my phone. They didn't have the one I wanted in stock, but offered to have it shipped to me, then I could come in for the activation and trade-in later. We did so, but the employee mistakenly selected the default color (not blaming her. She likely just glossed over th

I upgraded my phone and I'm having the new phone shipped to me. It is a Samsung Galaxy S21+, and I ordered it on December 26th, and it still has not shipped. Does anyone know why it is taking so long? I feel like it should have shipped by now. It's going on almost a month and I wasn't told that it w

Could not get the trade-in offer for two phones.

Forums att post Charged for "Damaged Device" Returned with AT&T Next - No Customer Recourse | AT&T Community Forums I was doing an upgrade to a new iPhone and I was speaking to a gentleman at AT&T by the name of let’s say the untruthful . We had a great time talking on the phone on Than