Phone & Device Upgrades

Have we been scammed by the sales rep? Timeline of events: 2/10/24: My wife and I went to ATT and ordered an iPhone 15 Pro for upgrade. We told we'll be trading-in wife's iPhone Pro 13, which got a cracked screen and some scratches on camera housing perimeter (the lens are unaffected).The sales rep

My issue is I upgraded my wife's Iphone 13 to a Iphone 15. I received the new Iphone 15 and shipped the other back as a trade-in. However, days later the phone was returned to me unopened. I don't know if it was some sort of shipping error on their part, but I need a new shipping label. I can get a

I have encountered a persistent issue where Webex is trying to call me for the start of a conference call, and the call never rings through and goes directly to voicemail. (415) 655-0003 This has been happening for well over a month.  I have confirmed that this number is not blocked in my ph

carrer Unlock: Lumia 640 ITE IMEI (Edited as per the community guidelines) bought used with no AT&T sim inside 

On February 7th my father and I each ordered the Samsung Galaxy 24+ phone. We are on the same account his number ends in 8051 Mine in 8052. His phone showed up on the 9th. In regards to mine when I check on it The automated system says my order is on hold because I haven't accepted terms and conditi

Our daughter's first phone was an iPhone 8 that is on its last legs. She was showing ready to upgrade but we wanted to just give her my phone and I get the new iPhone. I'm still paying on my iPhone 12 and am not eligible for an upgrade yet. I ordered the phone under her number because she showed the

On October 11th, 2024, I upgraded my iPhone at ATT store in Brookfield, Wisconsin with sales associate, Deionte. He told me that a part of the promotion with upgrading my phone was that I had to purchase Headset beats and pay for their $50 tax. He reassured me multiple times that I would NOT have

I am needing the address for trading in a phone. The phone I am trading in has been sitting at the Memphis up since February 22, 2022.  I am wanting to file a claim with the post office, but it is asking for an address.  Can someone please help?

The employee NEVER turned in the phone - and ADDED a line. I have fought with ATT for over a year and they refuse to check cameras, remove the old phone from account, etc. I have 5 ppl in my family and ATT continues each month to steal money from me by making me pay for a 6th phone - THE ONE THE ATT

Never received box to return 4 old Verizon phones. And I called and the rep said he would make sure we got the box and never did.  I am very frustrated.