Phone & Device Upgrades

Cell booster lights

The ads are misleading and false, even showing a sad person with a broken phone not having a problem trading in for a new phone for free. I just received notifications that 3 of my family members are entitled to a 'free' upgrade for $0. All 3 are in perfect working condition and undamaged but once y

I traded in a perfectly fine s9 under the trade in any year any condition promotion. I was content with paying 73 dollars a month for unlimited and I was never going to finance a phone or pay for the insurance again.    But having to get some questions answered in the store I was told of

Local store was an ATT corp store, now Spearhead. They exercise what would be considered a bait and switch.  Told me the phone was a specific price, but was higher when the bill came. When I questioned the store about it, the same guy (said he was manger) said "oh yeah, the lower price is what

I am trying to order an iPhone but it keeps claiming it is sending me a link for verification but within a minute it cancels my order instead. I am not able to go to the store and upload my ID because they cannot upload it so how can I make my order?

I went to the AT&T store on Sunday and upgraded my phone and paid all the necessary fees. Phone was shipped but the carrier (AT&T) kept requesting the item baxk while it was on delivery route. I called customer service and there is nothing they can do. I have to wait until the item is now sc

@ATTHelp I am in Boise Idaho and recently switched due to a local promo through a door-door rep, Grace something. The promo was to trade in our old phones for a new iPhone 15 and reduce our expenses vs our Verizon bill.  the phones were returned and we were just notified that the exchange amou

My phone did a mandatory update 2 days ago. Since then, it periodically freezes for about 30-60 seconds at a time. I'm not sure what to do about this. 

Help! My phone number was deactivated without my knowing. Is there a way to have it reassigned to me?

I’ve been a loyal customer for over a decade and Ive never had a complaint. I’ve never been handled so poorly by so many representatives and Im in management's myself! How can I escalate a complaint on my customer service experience I went into an AT&T store two days ago and ordered a watch. T