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Complain about overdue balance

Good morning sir or madam Since December 30th,  l switched to MetroPCS, AT&T gave me the code to get the transfer the same day.  I would like to know why have l  been getting AT&T email advising me that I  have a past due balance ? I spoke to different people from AT&am

Questions

39

2

0

Channels letterboxed

I noticed two channels I watch, MTV-U (510) and MTV Classic (520) are suddenly letterboxed. Seemingly happened within the last month. It looks terrible. They were for as long as I have been a subscriber (over a decade) optimized for 16:9 in SD. Now the picture is squeezed and is pretty much unwatcha

Questions

35

3

0

Closed

U-verse app not displaying all my U-verse TV channels

I have followed the instructions provided to correct the issue, but only the Premium channels are showing up in the Guide on my iPad.

Questions

432

5

0

Promotions Unavailable Now

I'm currently subscribed to the U300 All Included tier, I had been receiving a $60.00/month off via a promotion that expired on 06/03/24. I've had at least two live chat sessions trying to obtain a new promotion so I could afford to keep my current level of service. So far the chat agents I've spoke

Questions

111

14

0

Snap low income discount for uverse internet

I would like to avail of snap low income discount for my internet acct number 113323870. Alegria

Questions

2.7K

5

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U verse App No Longer Works

I have been unable to log into the app since the last update. Really frustrating and disappointing.

Questions

68

4

0

NO SHOW TECH Again

Tch appt today, 8-12. It is 3pm, no tech and only incompetency on 800 offshore.  I MADE THE APPOINTMENT< TOOK OFF WORK>  I want to speak to USA about when the tech is showing up--HOW?

Questions

26

4

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Closed

"You have a balance due" monthly email --- no, I do not!

For the last 6 months, since November 2022, I have been getting a monthly email from AT&T advising that I have a past due balance. I NEVER have a past due balance in actuality, because I am on auto-pay and get my entire bill deducted from my credit card each month. I have called Customer Ser

Questions

174

9

0

Accepted Solution

Official Solution

HBO on demand catalog is broken

When I go to hbo/cinemax on demand there is only one movie there. It looks like the catalog is broken

Questions

75

18

0

Accepted Solution

Official Solution

U-verse

I currently have U-VERSE. When I replace my currently connected tv with a new tv and connect it to my current U-verse equipment, will I lose my currently saved and scheduled DVR recordings?

Questions

170

1

0

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