![FAQ](https://sprcdn-assets.sprinklr.com/485/d59580ca-7cc5-44bf-b695-31118cbe7f78-469984330.png)
AT&T PREPAID
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Learn about the Android mobile operating system.
21.9K
Accepted Solution
How can I change to a 5G network from 4G/LTE? No Network Mode option exists in Settings under Connections-Mobile Networks. Just Network operators which is greyed out. Samsung (mfg’er) provided unlocked phone with physical ATT SIM. Do I need a new SIM that supports 5G from ATT, or
Questions
54
2
0
I've had my number for over 20 years however I keep getting calls and texts for someone who is not me. A quick internet search showed this person had this number from New Cingular Wireless which is now AT&T. Please do not tell me it's not possible for both of us to have the same number si
Questions
73
15
0
I have difficulty connecting to the service. WiFi works, but no calls, text and Internet. I am not behind on bills and I have power-recycled and put the phone on flight mode and back on but nothing is working. I just got to Syracruse and At&t works fine here for others but my phone doesn't work.
Questions
40
1
0
i bought a blackberry keyone online that said it was unlocke for all networks i put my sim in and its asking for a MEP code how do i get one
Questions
38
14
0
why cant i make a phone call to a landline????????? someone please help me
Questions
37
1
0
To start, i bought this phone of of ebay 2 years ago from a trusted seller, the thing was that it was locked by AT&T, i tried to unlock it recently but all it kept doing was : Resubmit your request and select No when asked, \"Do you have a mobile number from AT&T?”. Even though I select
Questions
42
9
I mailed in a Samsung and a year after I was issued some credit, they stopped and when I called, all of a sudden I'm told it was a damaged Nokia phone. I never owned a Nokia phone and the Samsung was a only a few months old with no damages. This is the 3rd took a switch has been done at the receivin
Questions
34
5
0
I'm tired of these updates that disables my phone for 10-15 mins, when I work or use GPS! There's no option to disable it! I have 9 devices with att! I'm so frustrated that I'm ready to give it up and stop paying! We as costumers should have right to choose! I can't afford to loose business while my
Questions
327
9
I bought a brand new AT&T Pixel 7a from Walmart. Paid in full. I am currently not an AT&T customer. I tried the online unlock at https://www.att.com/deviceunlock/ and got an email response they are "We're missing some info". What info? I gave the IMEI and my contact info. Can someone help
Questions
68
12
0
Here is a brainbuster. Bought latest Samsung S22 Ultra 2 months ago. Sent back for warranty claim for bad power button, a known defect in brand new line. Other than button phone was spotless: lived in case with screen protector. Got replacement new phone no issues 2 weeks ago. Today received box f
Questions
1K
28
Let us help protect you from unwanted calls, text messages and spam.
Whether you need to suspend service for personal reasons or your device was stolen, we're here to help.
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
If you're shopping for some a birthday, anniversary, graduation or any special occasion, AT&T has the great savings on the latest smartphones, tablets, smartwatches and more.
You can get the new iPad Pro and iPad Air now, with an exciting offer for those adding a new line, with the choice of Unlimited Your Way.
Available Now:
• The iPad Pro 13":
Standard Glass | Nano-Texture Glass
• The iPad Pro 11":
Standard Glass | Nano-Texture Glass
• The iPad Air:
iPad Air 13" | iPad Air 11".
Have you ordered a new device or traded in an existing device? Have you scheduled an installation appointment?
We can help you fine the status of that order, that appointment and more.
Are you getting a CARE CODE 203.2 error message, asking you to Reset Your Password? Do you need help signing into your email or creating a secure mail key?
We have all you need to ensure your service is not interrupted.
Fraudsters can try to take advantage of you by phone, email, text or social media. Please remember that AT&T will never ask you to send us your personal or account information via email or text message.
Stay connected with friends and family with the data you need to surf, play, and stream your favorite entertainment, plus unlimited talk and text.
AT&T PREPAID offers pay as you go plans at a price you'll love – all with unlimited talk & text plus text to over 100 countries.
We have the answers to most of your frequently asked questions.
Learn how everyone gets
With eligible trade-in. Any year. Any condition.