![FAQ](https://sprcdn-assets.sprinklr.com/485/d59580ca-7cc5-44bf-b695-31118cbe7f78-469984330.png)
AT&T PREPAID
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Learn about the Android mobile operating system.
21.9K
Accepted Solution
Official Solution
Hi, I have a pixel 8 pro that's unlocked. AT&T has said my device is not compatible with their network because IMEI is not recognized. I contacted Google support and they have confirmed that my device is unlocked and can be used with any carrier. I have used the same phone in Europe and Canada s
Questions
73
1
0
Accepted Solution
Official Solution
Block my phone and emails from being hacked into
Questions
98
2
0
Hi, so very recently my AT&T Motivate (Model V341U) started to randomly... restart? It would suddenly go black and into the "Powered by Android" startup screen, but it'd load very quickly. I'd just put in password, it'd say "Phone Loading" (or something along the lines), and it'd seem normal. Fe
Questions
57
4
0
Accepted Solution
Official Solution
Closed
I’ve blocked a contact in my phone for harassment, but they turn off their caller ID and the call goes through anyway. I can’t block all unknown or private numbers because of my business. How do I block a number that’s turned off their caller ID? Can AT&T do it from the backend for me? The caller is
Questions
1.1K
6
0
According to ATT's website, the current latest update for the Fold 5 is Android 13 and the latest security update is August 2023. The Fold 3, a much older phone, is showing Android 14 and April 2024 security update. This makes no sense. Because of this, my Fold 5 has not received a single upd
Questions
101
1
0
About a week ago I noticed I was no longer receiving a 5G+ connection at home. I checked the coverage map and I am in a 5G+ service area and am currently receiving 5G connection at home. I do receive 5G+ away from home. I am using an Galaxy S22. My software is up to date and I tried resetting the ne
Questions
152
10
0
I have contacted AT&T repeatedly. I am not receiving texts from my contacts who have an android and are Verizon or Xfinity clients. They can send me a text message with a picture attached and it will come through. Somehow, Verizon initiated a port request from ATT to Verizon even th
Questions
81
4
0
Closed
I am getting my text messages but all of the sudden there is no sound on my Galaxy S6 active. I have checked settings and volume is on as is vibration but nothing. My ringtone works as does other notifications
Questions
3.1K
6
Accepted Solution
Suddenly I'm not receiving calls or messages on my Pixel 7 Pro. I've had the phone for over a year with no problem like this. This is the fourth time in month that this has happened. I don't realize there's an issue until someone contacts me elsewhere to ask why I'm not responding...which is defeati
Questions
1.3K
14
Let us help protect you from unwanted calls, text messages and spam.
Whether you need to suspend service for personal reasons or your device was stolen, we're here to help.
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
If you're shopping for some a birthday, anniversary, graduation or any special occasion, AT&T has the great savings on the latest smartphones, tablets, smartwatches and more.
You can get the new iPad Pro and iPad Air now, with an exciting offer for those adding a new line, with the choice of Unlimited Your Way.
Available Now:
• The iPad Pro 13":
Standard Glass | Nano-Texture Glass
• The iPad Pro 11":
Standard Glass | Nano-Texture Glass
• The iPad Air:
iPad Air 13" | iPad Air 11".
Have you ordered a new device or traded in an existing device? Have you scheduled an installation appointment?
We can help you fine the status of that order, that appointment and more.
Are you getting a CARE CODE 203.2 error message, asking you to Reset Your Password? Do you need help signing into your email or creating a secure mail key?
We have all you need to ensure your service is not interrupted.
Fraudsters can try to take advantage of you by phone, email, text or social media. Please remember that AT&T will never ask you to send us your personal or account information via email or text message.
Stay connected with friends and family with the data you need to surf, play, and stream your favorite entertainment, plus unlimited talk and text.
AT&T PREPAID offers pay as you go plans at a price you'll love – all with unlimited talk & text plus text to over 100 countries.
We have the answers to most of your frequently asked questions.
Learn how everyone gets
With eligible trade-in. Any year. Any condition.