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AT&T Community Forums

AT&T broke main water pipe and left a hole open in our front yard after fiber installation

We had an incident that AT&T came to our house after 3rd appointments finally installing a fiber internet conduit for our house. The AT&T contractors broke our main water pipe for our house while digging on our front yard to install the conduit. The water pipe broke with water s

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Wiring

How much will ATT charge to pull an ethernet cable from my modem (1 GB fiber) to my computer in another room?

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Accepted Solution

Password Reset on Smarthome Manager

There have been occassions where I have tried to change the password on my account using the forgot password. It asks us to verify our account email ID (username) and my last name. It has, on occassion, come back unable to match the 2! AT&T has no xplanation for this.

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Fiber optic?

When is fiber optic coming to my area - 94577?

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Fiber coming to 90220

Do you have an ETA on when fiber will be active in the 90220 area?

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AT&T Blocking my Driveway for a Second Day

For a second day your team blocked my driveway without any notice, and then expected me to wait patiently "a few minutes" while they got their business taken taken care of. Today I let them know that I would be back in about a half hour and they told me I would have to park on the street. When I got

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AT&T told me they were bringing Fiber to my Neighborhood, but instead they gave us AT&T Air.

We've been using AT&T at my current house since we bought it. The only service that is available to us is DSL (which is concerning since I live in a pretty well populated area) and we have been getting 9.8mbps for the past few years. After complaining about bad internet for the last 3 years, we

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Is This FIber?

Today an AT&T truck drove up to each pole on my street and looked to be installing some sort of black box and marking each box with an orange tag. This is the closest picture I could find to what they put up, the pictures I take are really blurry because my phone has a bad camera but here it is

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Box Should Not Have Been Installed in Front of House

I just bought this house. I ordered AT&T wireless service. The Installer put the box right in the middle front of the house, not with the other utility boxes on the side of the house. This is a fixture on my house and it is ridiculous. No one else in the neighborhood has a box

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I called at&t and they said 2-3 months waiting time for fiber optic internet in my area do you think they will keep there promise?

I finally decided to upgrade my internet after almost 5 years!. To my surprise they offered me 75mbps internet for the same price as i was paying for the 25mbps internet. I took the offer and have a tech coming in on friday to relocate my router to where my gaming desktop is. Out of curiosity, i ask

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Frequently Asked Questions

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What’s fiber internet?

Between remote work, gaming, streaming videos, social media, email, and so on, many of us spend a huge portion of our lives online. That’s what draws so many people to internet powered by fiber.

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AT&T Fiber now delivers speeds up to 5 GIG

Is your home internet fast enough? Depending on speed tier availability and your household’s connectivity needs, you may choose an AT&T Fiber plan with hyper-gig speeds.

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A quick introduction to Wi-Fi 6

Wi-Fi 6 was designed to improve on previous standards in several ways, including more efficient battery usage, higher maximum bandwidth, improve security features, and more!