Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
AT&T Internet Air Equipment

AT&T Internet Air Equipment

Learn tips and tricks for your AT&T Internet Air equipment.

211

Ask a question

Pinned posts

(0)
No conversations found!
(212)
Can I get both 2.4 and 5ghz bands from my new Internet Air Dinosaur egg?

Recently got the big egg delivered and easily hooked all up. 5ghz connection seems to work reasonably well. My problem is that my wireless printer and smartbulbs need 2.4ghz connection to operate. Is there a way and can someone provide instructions on how I would split this connection so that I can

Questions

47

1

0

New Internet Air: help connecting to congested tower

Can someone tell me how to connect to a tower that is 'too congested' according to ATT IA CS tech? I have been on the phone (800-888-2020) with CS for 3 days. Do I really need to spend another day on the phone? I want to add, hopefully someone who actually cares about the reputation of ATT and not j

Questions

78

3

0

Migrating ATT Fixed Wireless to All Fi

We were just sent a new All Fi hub with a letter saying we are being forced to migrate from our Fixed Home Wireless to the All Fi service. However there was no mention about how to do this with our current Fixed Wireless. We have very bad signal strength at our country house, and our ATT Fixed Wire

Questions

100

2

High latency

Very high latency on my internet. The download speed is good, but the upload speed is bad. Also I'm in Indiana but the sever shows in San Franciso. Not sure if that casue the problem.

Questions

55

1

0

equipment return

On 4-1-24 I returned Air-Internet equipment by UPS . Have a photo of preprinted return label from UPS. ATT tells me there is no way to confirm the  equipment arrived because of too many returns! I keep getting threats of if you don't return you will be charged?Shouldn't ATT be required to advi

Questions

67

3

0

Returned Internet Air equipment Showing as not received

Like others, I have returned the Internet Air equipment per your instructions and got a return receipt, see below,  with my Account & Return Reference Number.  I am now seeing warning notifications that the equipment receipt is past due and you still haven't received it.  I need

Questions

108

7

Returned ATT Internet Air

I returned the equipment per your instructions and go a return receipt with my Account & Receipt Number. I got an Email today that said "We still haven't received your equipment". I replied to the Email with an copy of the receipt attached.  I received a reply that said

Questions

507

3

0

House in the country - Previous Owner had AT&T Internet Air - I can't get it

There is a AT&T device that is attached to the exterior of our new home. The previous owner said that he used the cell tower to receive internet but when I call AT&T support to get it setup, they said my house doesn't qualify for it.

Questions

57

3

0

Accepted Solution

wifi air modem

My WYFI modem did not change time to daylight saving . how can i change it

Questions

50

1

0

Internet out, strung along by support

Last week I got an e403 called support twice, going through the reboot, reset, and moving it around the house before they RMA'd it. I was down for about 3 days until I got connected again Thursday night. Every thing worked fine until Tuesday afternoon when it just died and gave me an e403 error aga

Questions

269

17

0

Be the first to reply

(0)
No conversations found!

Trending Accepted Solutions

(0)
No conversations found!

Frequently Asked Questions

Expand all
Not finding what you're looking for?

Got a few minutes to learn more?

Check out these informative articles and resources.

Abstract rendering of Fiber optic internet.

EXPLAINER

What’s fiber internet?

Between remote work, gaming, streaming videos, social media, email, and so on, many of us spend a huge portion of our lives online. That’s what draws so many people to internet powered by fiber.
Woman working from home and videoconferencing with several colleagues.

TRENDING NOW

AT&T Fiber now delivers speeds up to 5 GIG

Is your home internet fast enough? Depending on speed tier availability and your household’s connectivity needs, you may choose an AT&T Fiber plan with hyper-gig speeds.
Three kids lounging on a sofa and browsing the web on their respective devices.

BLOG

A quick introduction to Wi-Fi 6

Wi-Fi 6 was designed to improve on previous standards in several ways, including more efficient battery usage, higher maximum bandwidth, improve security features, and more!
How can we help you today?
Shop phones
& devices
Bring your
own device
Upgrade phone
Add a line
to your plan
Download
myAT&T app
Get help online
Visit a store
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.