Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
AT&T Phone Account

AT&T Phone Account

Tips for managing your AT&T Digital Phone service and account.

5.1K

Ask a question

Pinned posts

(0)
No conversations found!
(5031)
Trade In

I have recently got a my iPhone 15 pro in trade in with Samsung s20 5g, initially when I asked for the trade in credits, the store reps told me I would get 830, now when I went to store to drop off my Samsung s20 5g, they are saying, they could only offer 350, what do I do now?

Questions

18

1

Business Phone - Incorrect Charges causing increasingly larger billing issues

What does it take to actually cancel an optional service and have it removed from our bill? In a moment of insanity I added business auto attendant to our phone service (even though when I signed my company up, I was told that was included, whatever). Well I was never actually able to set it up due

Questions

38

2

0

Closed

New bill not available to view online

For over a week my new landline bill is not viewable even though it shows the new charges. I've spent hours on the phone with various people and departments and NOBODY can explain this or correct it. It is NOT my browser, I've tried from multiple devices and different locations. I have not received

Questions

1.9K

44

Trade in

I have recently got a my iPhone 15 pro in trade in with Samsung s20 5g, initially when I asked for the trade in credits, the store reps told me I would get 830, now when I went to store to drop off my Samsung s20 5g, they are saying, they could only offer 350, what do I do now?

Questions

27

1

0

Unlock device

I want to unlock my device, but every time I try to do it it gives me a message that I have to pay my bill but, I don't have any account on this phone, I just want to unlock it.

Questions

28

1

0

Expired rewards card for elderly customer

Hello, My mother has an expired rewards card. She had no idea how to use it! It was for $400, and she really could use the money to pay for her AT&T bill!

Questions

51

2

0

Fred and Joan H.

I'm Paul H. (son & POA). My dad passed last October, my mom is in a bed with a caretaker. Their address is: (Edited to remove personal information) Marathon, FL 33050 They have $199.96 every month and wondering what that is connected too?

Questions

28

1

0

Abraham M G

why ask me this message? Check your unlock status Current status - Denied You have an AT&T PREPAIDSM device. You must use the Unlock app on your device to unlock it. (Edited to remove personal information)

Questions

49

0

0

over charge

I am on low income my home phone bill every month $ 12.85, for past few years, on sept 18 my bill jump from12.85 to $72.26 its unreal next day i call customers service they say well give you credit the following month the bill is $ 45 but never give me credit, .on the past payment i called att and t

Questions

34

3

0

I need a bill with my name printed for AT and T prepaid account no ( Edited as per the community guidelines ) this is the phone number

I need a bill with my name printed for AT and T prepaid account no ( Edited as per the community guidelines ) this is the phone number

Questions

24

1

0

Be the first to reply

(0)
No conversations found!

Trending Accepted Solutions

(0)
No conversations found!

Frequently Asked Questions

Expand all
Not finding what you're looking for?

Shop the way you want

Free shipping & returns

Shop online with free shipping and returns.

Learn more

Same-day pickup

Order online and pick up in-store or curbside today. Subject to availability.

Find a store

Same-day delivery

Get same-day delivery with optional expert setup. Subject to availability. Select areas only.

Learn more

Live shopping assistance

Get help picking out the perfect device and plan with a live virtual expert.

Learn more
How can we help you today?
Shop phones
& devices
Bring your
own device
Upgrade phone
Add a line
to your plan
Download
myAT&T app
Get help online
Visit a store
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.