Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
AT&T Phone Account

AT&T Phone Account

Tips for managing your AT&T Digital Phone service and account.

5.1K

Ask a question

Pinned posts

(0)
No conversations found!
(5031)
I have a iPhone that is blacklisted

I take out a iPhone on contract an it’s saying blacklisted, can I unlocked the phone to a different carrier.

Questions

28

1

0

App to unlock phone

I want to unlock my phone. I meet the requirements and have submitted a request through the portal. I received a reply to use the app on my phone to unlock it. I do not have any app installed on my phone. The only app I can find in the Play store is for an older version of my phone. Now what?

Questions

37

2

0

I can't unlock my device

I bought a nonactived device just a few weeks ago, and I was using my phone normally with a ESIM of my country brazil, and suddenly just stop works. Apple told me that the device is locked by AT&T, I tried to unlock but show this message "We can’t unlock this device because it has been reported

Questions

37

5

0

Device Unlock denied -We can’t unlock this device until the former owner removes it from their AT&T account

I have iphone 11 pro max and it is clean all the payments had been paid off..I had tried many times to unlock it from the AT&T website they respond that Device Unlock denied -We can’t unlock this device until the former owner removes it from their AT&T account dear @AT&T team help me to

Questions

60

1

Unlock iPhone 12

hi! I have iPhone 12 locked to AT&T (US mobile carrier). how to unlock it ?

Questions

67

9

0

Elderly parents lost home phone number

Scammers ported my disabled parents' home phone number without their permission on 10/18/2023 (it was a digital line). They had the same home phone number for over 50 years so now all of their contacts cannot reach them, including doctors and pharmacies. The scammers initiated a porting request, con

Questions

41

2

0

Incompetence

We cancelled ATT over 1 year ago and they are STILL sending us invoices, what losers. They set a whole new standard of incompetence. They must all be volunteers as paid employees would have to try really hard to be this incompetent. I think the SEC should get involved and fine them and eventually sh

Questions

37

1

0

Cannot call AT&T fiber phone from Spectrum landline. Get "Check dialing procedure" message. Can call from spectrum mobile with no issue.

Parents just installed AT&T fiber for their phone. When we call from our spectrum landline, we get the message "Check dialing procedure".  Sometimes it does work but not often.  We can call from our Spectrum mobile lines without issues.

Questions

80

1

0

cingular flip iv unlock

hi, i bought a brand new cingular flip iv from amazon with unlcoked tag on the box, so when i tried to unlocked the phone via at&t unlocking site. We’re missing some info Device IMEI number: [863XXXXXXXXXXXX] Request number: ( Edited as per community guidelines) Hi Ahmed,

Questions

49

5

0

Unable to unlock iPhone - IMEI doesn't match an AT&T device

Hello, im in a similar situation as discussed in this post: https://forums.att.com/conversations/apple/unable-to-unlock-iphone-imei-doesnt-match-an-att-device/63d5f9772e0965303e95ede7 I am trying to unlock an old iPhone 11 that was given to me to use on another network, but it says: The IMEI numb

Questions

46

4

0

Be the first to reply

(0)
No conversations found!

Trending Accepted Solutions

(0)
No conversations found!

Frequently Asked Questions

Expand all
Not finding what you're looking for?

Shop the way you want

Free shipping & returns

Shop online with free shipping and returns.

Learn more

Same-day pickup

Order online and pick up in-store or curbside today. Subject to availability.

Find a store

Same-day delivery

Get same-day delivery with optional expert setup. Subject to availability. Select areas only.

Learn more

Live shopping assistance

Get help picking out the perfect device and plan with a live virtual expert.

Learn more
How can we help you today?
Shop phones
& devices
Bring your
own device
Upgrade phone
Add a line
to your plan
Download
myAT&T app
Get help online
Visit a store
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.