![FAQ](https://sprcdn-assets.sprinklr.com/485/d59580ca-7cc5-44bf-b695-31118cbe7f78-469984330.png)
AT&T PREPAID
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Learn about all the wireless features available to you!
6.7K
Accepted Solution
Official Solution
I am unable to change my battery myself. Does AT&T have the capability to install a new battery in my device. If so was is the turnaround time and associated cost in doing so?
Questions
58
1
0
Accepted Solution
At least four Verizon friends cannot leave me a voicemail on my iPhone (I have AT&T as my carrier). My iPhone 14 Pro rings and if I don’t answer voicemail doesn’t take over, actually nothing more happens. This is my husband’s phone and we spent over an hour with 611 to no avail.
Questions
236
17
0
When I try to activate my wifi calling I get a message saying provision failed and it is not working on this phone at all. If you can please help me out with this wifi problem I have I sure would be very grateful for the help
Questions
116
6
0
I upgraded my phone and ever since I upgraded my phone I cannot activate my active armor on my new phone it keeps telling me we get a snack error code 13-01-05
Questions
43
0
0
How do I stop getting voicemails from a blocked phone number? Very annoying.
Questions
84
4
0
Have new Samsung S24+ and every time I open Visual Voicemail it prompts me to either choose SET UP or NOT NOW. I choose SET UP and it tells me whether I have any messages and can select * to close program. It them yields a screen that says it is checking my account information. Why does it take me t
Questions
40
1
0
a relative's number is being blocked by Active Armor. the number is in my contacts with their name, etc. I get a notice that AA is blocking spam call and when looking at the log, AA says blocked nuisance call - 1 report. I click on the Not Spam button and submit report. Days later
Questions
265
2
0
Have compatible iPhone and the necessary IMEI codes, but having trouble copying and pasting them using the ATT directions. First time setting up eSim. Leave in 2 days. Have already purchased eSim for Portugal and following directions to capture a QR code, but don't have the code from ATT. Hope you c
Questions
239
8
0
Let us help protect you from unwanted calls, text messages and spam.
Whether you need to suspend service for personal reasons or your device was stolen, we're here to help.
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
If you're shopping for some a birthday, anniversary, graduation or any special occasion, AT&T has the great savings on the latest smartphones, tablets, smartwatches and more.
You can get the new iPad Pro and iPad Air now, with an exciting offer for those adding a new line, with the choice of Unlimited Your Way.
Available Now:
• The iPad Pro 13":
Standard Glass | Nano-Texture Glass
• The iPad Pro 11":
Standard Glass | Nano-Texture Glass
• The iPad Air:
iPad Air 13" | iPad Air 11".
Have you ordered a new device or traded in an existing device? Have you scheduled an installation appointment?
We can help you fine the status of that order, that appointment and more.
Are you getting a CARE CODE 203.2 error message, asking you to Reset Your Password? Do you need help signing into your email or creating a secure mail key?
We have all you need to ensure your service is not interrupted.
Fraudsters can try to take advantage of you by phone, email, text or social media. Please remember that AT&T will never ask you to send us your personal or account information via email or text message.
Stay connected with friends and family with the data you need to surf, play, and stream your favorite entertainment, plus unlimited talk and text.
AT&T PREPAID offers pay as you go plans at a price you'll love – all with unlimited talk & text plus text to over 100 countries.
We have the answers to most of your frequently asked questions.
Shop the way you want
Free shipping & returns
Shop online with free shipping and returns.
Same-day pickup
Order online and pick up in-store or curbside today. Subject to availability.
Same-day delivery
Get same-day delivery with optional expert setup. Subject to availability. Select areas only.
Live shopping assistance
Get help picking out the perfect device and plan with a live virtual expert.