Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
Max Account & Billing

Max Account & Billing

Learn how to manage your Max bill, plans & promotions.

233

Ask a question

Pinned posts

(0)
No conversations found!
(213)
free hbo channels

someone please tell me im not losing my mind!! i was getting free hbo channels (500 through511) with my wireless plan. had them for close to 4 years. then one day they just dissappeared from my tv. and im not talking about hbo max. no one from directv or att seems to know where they went & keep

Questions

177

3

0

HBO Max subscription

I have an unlimited plan that includes free HBO max. How will this show up on my bill as in will it show up and a balance of $0 or will it not show up at all?

Questions

156

2

0

Accepted Solution

Official Solution

For those that have HBO Max included free in their internet or mobile plans...

Since WB/Discovery now owns HBO Max, will AT&T internet customers lose that?

Questions

185

2

0

Unable to verify account

I was browsing the settings and noticed that the email and name for the account information is entirely different. I've never even heard of this email and I can't change it without having access to the email which I obviously don't because it's not mine. I sign in through my att account. Any help mu

Questions

393

3

0

Accepted Solution

Official Solution

HBO Max subscription

When I switched to a new plan I received HBO Max. I have watched movies for months. Last week HBO Max says to restore account or select a plan. When I go to my account on HBO Max it says my subscription ran out. I have not changed my AT&T plan. How can this HBO subscription end??? Any help would

Questions

685

1

0

HBO Max with Discovery Plus Bundle being offered to AT&T customers?

With the announcement of HBO Max and Discovery Plus merging, I am asking for some clarification. Currently AT&T offers HBO Max as a free bonus with some internet plans.  With this merge happening, how will that be handled?  While this new combo service be offered at no charge for thos

Questions

2.8K

2

0

Accepted Solution

Official Solution

HBO Max account suddenly maps to the same account as another user on plan

So I’ve had the ultimate plan for about a year. Had no issues logging into HBO Max originally. Have had it in all my devices like phone, tv, iPad, etc.   Yesterday the app in all my devices suddenly started showing the “Don’t miss out!” With the “restore subscription, Choose plan, etc” s

Questions

1.6K

6

HBO Max account suddenly maps to the same account as another user on plan

Same as another person that posted this.  My at&t account now linked to another user's account that is on the same plan as me.    So when I type my log in it does to their account.   This started this week.    My HBO Max account now's says my at&t plan is

Questions

1.8K

16

Proposed (Edited per community guidelines) for Watch TV Removal

Hello friends.  I was wondering if anyone else was displeased with ATT's decision to shut off Watch TV. I spoke with customer support many times, and they essentially said "Well it was free so you shouldn't be too unhappy, btw you should think about starting direct tv service at $69.99 a month

Questions

172

5

0

Accepted Solution

Official Solution

Closed

How do I sign up for DirectTV

How do I sign up? My phone number is [EDITED] please call me [EDITED per Community Guidelines - removed personal information]

Questions

156

1

0

Be the first to reply

(0)
No conversations found!

Trending Accepted Solutions

(0)
No conversations found!

Frequently Asked Questions

Expand all
Not finding what you're looking for?

Shop the way you want

Free shipping & returns

Shop online with free shipping and returns.

Learn more

Same-day pickup

Order online and pick up in-store or curbside today. Subject to availability.

Find a store

Same-day delivery

Get same-day delivery with optional expert setup. Subject to availability. Select areas only.

Learn more

Live shopping assistance

Get help picking out the perfect device and plan with a live virtual expert.

Learn more
How can we help you today?
Shop phones
& devices
Bring your
own device
Upgrade phone
Add a line
to your plan
Download
myAT&T app
Get help online
Visit a store
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.