Wireless Billing

I payed the remaining balance on my installment plan for my samsung galaxy z fold 3 in July 2023. I then unlocked the device and got service with another carrier. I need proof of purchase for the phone but since I'm no longer an AT&T customer, no one seems to be able to assist with providing a r

I’ve been an AT&T customer since before the turn of the millennium, and never have I been so disappointed in AT&T. When I upgraded my cell phone at a physical store location in August, I asked if there was anything I could do to reduce my monthly cost. The agent told me that I could add anot

I've been having issues with my bill for six months now. Everytime I get my ATT bill it is wrong and I end up calling Customer Service to get my bill fixed. Back in September I was awarded a refund for continued mistakes in my bill. I thought this problem was over just to see happening again in Octo

I have been overbilled for the past 9 months (since August 2023). I have contacted them at least 4-5 times via phone and chat. It turns out that they initially quoted false information for what I would be billed (don't know if it was an honest mistake or intentionally deceptive). They didn't care a

We are going to Italy and are signed up for the international day pass. If we call or text pictures etc to USA will the receiver of text be charged anything?

The manager of my local store told me my prepay autopsy due date would be the 6th of each month, it has been for about 6-7 months, now they sent me my usual text about my autopsy being due on the 6th......they never said ANYTHING about the 5th, the day they ended up taking it out AND changing my due

since about December 2023 I’ve had numerous back fourth horrible phone calls with AT&T customer service about my bill. After finally having enough I called in one day to ask for my portout number. An agent starts to ask me why I need my portout number & if there is anything he can do for me

I'm gonna break this into bullet points to make it easier to read: I ordered a new phone online for a new wireless account in January. After I receive the phone I changed my mind and decided to stick with my current provider. I take the brand new unopened phone to an AT&T store to return it,

I was charged again for a bill that was already paid. I have the screenshots but it’s not allowing me to attached . Once responded back to I can provide you with the screenshots

Two customer service agents lied to me about the international day pass working in a country my husband was visiting. They said he was covered. He wasn't. We now have an insane bill and although a third agent confirmed I was "misinformed" by two previous agents, they're refusing to reduce the bill.