Wireless Billing

I was charged for a phone that I was told was free. When I went to cancel my service, I was NOT told that I would be charged for the phone. Come to find out the phone was not free that I was paying toward credits for 36 months. I specifically asked if there was a contract and was told no. But if I

I'm enrolled in auto pay and have always been charged on or around the 12th of each month. It's been that way for years. I'd like a clear and concise explanation as to why I was charged again today as well as a reason for the fees being increased. Customer service told me that the billing cycle was

I would like to start out by saying that I've been a customer of AT&T for 23 years. I've had the same number and starting with Bell South to Cingular to AT&T.  Below is a summary of how I've been mistreated. I recently switch from a consumer account to a business account.  This w

Issue has been on going since feb/mar 2023. Did a trade in upgrade, credit has never shown up! Customer service kept telling me they have no record of receiving the trade in. In May of 2023 finally received a 4 month credit. In Jun of 2023 when calling for credit I was told by Rea that "trade in ver

At&T says I can get a $10 discount if I give them my checking account info for auto pay. Is it safe, lets see, they were hacked not long ago. The hospital I work for has dealt with two cyber attacks in less than 5years. The first one was the payroll company they hired and now their computer sys

My husband has an 8 digit number showing on the bill,but no clue what it is. When I try to look it up, I get nothing. If I text it, I get a reply saying the number is invalid, enter a 10 digit number. 99801256

TL;DR... An employee at an AT&T store added an extra $1,100 iPhone device and additional phone line to my account and the company refuses to make it right.Buckle up, folks... this is a long one... Back in March 2023 I upgraded my phone but never got an email receipt.  Soon after that, an extra line

I ordered a new phone from the at&t app. A new line, new number, no trade in.  And then i get hit with a 298$ Non-returned device-deceased fee What in the actual (Edited per community guidelines).  There is no phone to even return back and i’m paying for this new phone whole with n

I urgently need help canceling my AT&T payment plan for an Apple Watch that I returned to Best Buy in July of 2022. The issue remains unresolved despite multiple visits to Best Buy and the local AT&T store. I purchased the watch from Best Buy and signed up for the AT&T payment plan. Howe

I called 2 weeks before our bill cycle since I was charged $800 for international roaming. They worked with me and said they would remove the charge and add the International Day pass for $100 for the length of time that I was abroad. Well, the bill came today and they did NOT remove the $800 intern