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Internet with AT&T Fiber

Internet with AT&T Fiber

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online payment

I have always used prepaid gift cards(vanilla, secure spend,etc) to pay bill online. For the past year it has declined. The gift card companies say it is not them, att says it is not them. I am getting the runaround. This is the way I want to pay. I have been paying this way for 20 years.

Questions

27

1

0

Rewards webpage error

When I try to upload my previous provider's statement to claim my reward I get the following error. "We're sorry, an unhandled exception occurred during the processing of your reward. Please recheck your information and try again." How can I claim my reward if I can't upload the documents?

Questions

100

6

0

Complaint Department

I have recently moved and requested At&t move my service. I was told yeah, no problem, just keep the equipment, and use it at your new home. I got new equipment, and took it to the store and asked them, they said no they did it wrong, they would take the equipment, and get everything set up for

Questions

62

15

Return equipment

Return equipment

Questions

17

1

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Customized Work Order Needed

We have a utility pole that has been replaced but one line is still on old pole before it can be taken down we Need AT & T to come out and move their line to new pole and take down old pole. Who do I call? The 800-288-2020 number gave me another # that is not correct. They said I need to put in

Questions

24

1

0

Dangerous open AT&T box

Near accident with landscapers, open box, exposed wires, deteriorating situation in Bloomfield township, Michigan   Threat to human and animals, possible service interruption  Referred here by customer service 

Questions

34

1

0

Why is it so hard to see my order status page?

I ordered fiber over a week ago and it says package is shipped and all im trying to do is track my order but i keep getting redirected to the troubleshoot and repair site and says it cant access it over and over again. Getting anywhere on this god forsaken website is a nightmare. Redirects and cons

Questions

383

5

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Installation Fee Waived Yet Charged Anyway

My order details states the installation fee was to be waived yet I was charged for it on my first bill. I called support and was told the order details page is an "estimate" of what you will receive. She also said I didn't select the option for the fee to be waived so its a valid charge. Is there a

Questions

33

1

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Accepted Solution

Official Solution

Closed

ActiveArmor is blocking my website

One of our company domains (mavely.link) and all it's subdomains are being blocked by AT&T routers including my own at home. I can add an exception to my own router, but it doesn't fix the issue for all our customers that are also AT&T customers. Is there a reason it was blocked? And is ther

Questions

85

2

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Wi-Fi Access Point compatibility with BGW210

I would like to extend my WiFi range through the use of an additional access point instead of just a WiFi range extender. Does AT&T recommend any specific unit that would be compatible with the BGW210 WiFi router?

Questions

51

4

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EXPLAINER

What’s fiber internet?

Between remote work, gaming, streaming videos, social media, email, and so on, many of us spend a huge portion of our lives online. That’s what draws so many people to internet powered by fiber.
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TRENDING NOW

AT&T Fiber now delivers speeds up to 5 GIG

Is your home internet fast enough? Depending on speed tier availability and your household’s connectivity needs, you may choose an AT&T Fiber plan with hyper-gig speeds.
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A quick introduction to Wi-Fi 6

Wi-Fi 6 was designed to improve on previous standards in several ways, including more efficient battery usage, higher maximum bandwidth, improve security features, and more!
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