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Account Features

Account Features

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AT&T is not unlocking 3 phones that have been paid off and meet ALL the requirements for unlocking eligibility

AT&T is not unlocking my 3 phones. I am now missing business calls because of their unethical behavior.  My phones have been paid off for over a year and I owe ZERO money.  I can only assume because I am switching to another carrier that they are playing games.  Very unethical if

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WIFI calling suddenly stopped working!

I had my phone available for wifi-calling, tried few time, worked just fine. The setup I have: airplane mode, cellular off, wifi-calling on. But today I notice it doesn't work anymore, when I try to make a call, this error pops up: "No Network Connection. Connect to a WiFi network or disable airpla

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MAX Access

I try to log into Max through my AT&T Unlimited Plus plan and get the following: Can?t Verify Subscription It looks like you don?t have access to Max through this provider. If you think this is a mistake, please contact your provider directly. You can also try connecting through another provider

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Email and Paper mail discrepancy

This is about the data breach notices. In the email, it specifically says we need to enroll in the IdentityWorks ourselves with the code and that AT&T is only paying for 1 year. In the paper mail, it doesn’t clearly say AT&T is only paying for 1 year. And even though the code is also on the

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ATT

I was convinced to switch my old shared data plan that I have had for years with no issues to the new UNLIMITED plan by an att employee. I was assured my service would be EVEN BETTER! This is a scam! My service is HORRIBLE. I lose calls, texts won’t send and data overall is terrible. I have no servi

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refund?

I've cancelled AT&T account yesterday (5/22) and actually the account's total due is on 5/27, and so that I should get a little refund from AT&T, am I right? thanks a lot Pao L. AT&T account #(Edited to remove personal information)

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Need to whitelist all prefixes in Call Protect ActiveArmor

All the calls that come to my wireless phone from my work have the same prefix. They are often marked as SPAM and thus sent directly to voicemail until i can UNMARK them each one at a time as people call me. How can I whitelist an entire set of prefixes to be let through and ring the phone?

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Returning defectors be equipment

We just had to have several boxes replaced and our gateway after 14 years. One employee said to mail them back and then when talking to another they said do not to. They sent the return label and instructions when th new equipment but I am SO ANGRY with AT&T I can?t stand the the thought of call

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International Day Pass and Wi-Fi Calling

Should I turn off Wi-Fi Calling if I am overseas (in an IDP country), am using an International Day Pass, and am making calls back to the USA? I've read some statements by customers saying that Wi-Fi Calling calls made overseas to the US (or to other IDP countries) may be handled and billed by AT&am

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Voicemail

New voicemail is not showing up in my visual voicemail

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