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Account Features

Account Features

Learn about all the account features available to you!

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In car Wi-Fi

My car has a previous owner for in car Wi-Fi I need to cancel their account so I can get my own account

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32

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Tv has no signal

I can’t get the signal to come on

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61

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HBO for Life. Notsomuch!

I've had ATT wireless for over 20 years. Yes they promised HBO for Life. Yes I have a grandfathered plan. But now this week I cannot log into Max. Reps are saying that grandfathered plans are no longer eligible for Max. How does that happen? Ungrandfather?

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626

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CNAM validation / update

My business is not an ATT Customer. How can I confirm my Caller ID is correct your CNAM registry database? 

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168

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International Day Pass (IDP)-Calling Between IDP Countries

I have IDP setup on my phone. When I travel to Europe, and I am in Germany (an IDP country), can I call someone in Italy (also an IDP country) for no additional charge? I have an unlimited plan on my phone. Based on the Day Pass terms, it sounds like, when I am traveling, I can call any IDP country

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132

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International Day Pass

When traveling Europe on the International Day Pass, how many days are included in the Day Pass rate? I’ll be in Europe for 20 days.

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How do you file a formal complaint on an AT&T Customer Service Representative?

I called the CS phone number and the AT&T representative was awful. She refused to transfer me to a supervisor

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Voice mail issues

My phone won't go to voice-mail, just a busy signal

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23

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How does vacation mode work for people who try to call me

I am planning to be away for a few months and leave my phone on vacation mode. However, I don’t want everyone who attempts to call me to know that I’m out of the country. What happens when someone attempts to call me? Are they notified that my phone is on vacation mode or disconnected? What is the e

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