Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
AT&T Fiber Installation

AT&T Fiber Installation

Tips for installing & connecting your AT&T Fiber equipment.

6K

Ask a question

Pinned posts

(0)
No conversations found!
(5744)
Refused service even though next door neighbor has.

Hello, to whom it may concern. I have a new construction build and have been with att for 9 plus years. I wanted to switch my service to my new house. My next door neighbor 20 feet from me has service with you. I was denied service and told its not available and they would not install. No other opt

Questions

45

9

0

AT&T installed fiber cable in my backyard at, 77382. They did not cover the trench correctly and now it has caused a sink hole.

AT&T installed fiber cable in my backyard at my house in the Woodlands, Texas, 77382. They did not cover the dug up trench correctly and now it has caused a sinkhole.

Questions

40

1

0

Fiber Under Driveway

Is there a reason when this line is buried, they can remove the wood from this expansion joint and run the line underneath?

Questions

37

2

0

Please!

Please get internet working in my apartment building! I live in the Reno Building in River Rouge Michigan. Also we want the fiber too. Please get this established as soon as possible. Thank you for reading my comment.

Questions

32

2

0

Accepted Solution

Electrical Power at AT&T Outside Box?

We are purchasing a newly-built home, which can be served by AT&T fiber internet. The builder has installed two ethernet ports in the house. There are two cables emerging from the rear of the house, near the other utilities, but no indication of electrical power line. See photo. Does AT&T fi

Questions

370

11

0

Fiber optic

I would like to know wiring details of what is needed inside my home, since you don't fish walls. I do not like having holes drilled through the outside and surface mounted. If you let me know what is required for your system I will have it installed and call your techs out for the installation of t

Questions

52

2

0

Fiber - is it mandatory

We received a flyer in our mailbox yesterday, which is a completely different issue. The ‘offer’ is basic fiber at $35 per month with some caveats. Yes, fiber would be nice but that is a huge price hike for something that is only marginally better than what we currently have. as far as putting the

Questions

2.8K

9

0

Closed

AT&T Fiber Optic Line runs in front of my property - why can't i get internet access with it?

AT&T's website says there is no internet service for my address in Napa, CA but a recent AT&T installer at another property said if i see the fiber optic line running by my property, i should be able to get internet access. I can see the cable running along my property and it is clearly la

Questions

1K

8

0

Closed

Is this fiber on the pole?

My little city is marked as having fiber on AT&T's web site and my address shows good too.   So I ordered Internet 1000 and it is scheduled to be installed next Friday.    Reading up on the technology, I'm wondering if I'll have FTTP or FTTN. I don't ever recall anyone runnin

Questions

4.4K

8

0

Appointment on hold

"Your installation is delayed due to a network issue. Well contact you once the issue is resolved to reschedule your appointment." I've been waiting for 30+ days for fiber installation. The system put my account into an appointment-hold state. I've called and set up 4 appointments successfully w

Questions

56

2

0

Be the first to reply

(0)
No conversations found!

Trending Accepted Solutions

(0)
No conversations found!

Frequently Asked Questions

Expand all
Not finding what you're looking for?

Got a few minutes to learn more?

Check out these informative articles and resources.

Abstract rendering of Fiber optic internet.

EXPLAINER

What’s fiber internet?

Between remote work, gaming, streaming videos, social media, email, and so on, many of us spend a huge portion of our lives online. That’s what draws so many people to internet powered by fiber.
Woman working from home and videoconferencing with several colleagues.

TRENDING NOW

AT&T Fiber now delivers speeds up to 5 GIG

Is your home internet fast enough? Depending on speed tier availability and your household’s connectivity needs, you may choose an AT&T Fiber plan with hyper-gig speeds.
Three kids lounging on a sofa and browsing the web on their respective devices.

BLOG

A quick introduction to Wi-Fi 6

Wi-Fi 6 was designed to improve on previous standards in several ways, including more efficient battery usage, higher maximum bandwidth, improve security features, and more!
How can we help you today?
Shop phones
& devices
Bring your
own device
Upgrade phone
Add a line
to your plan
Download
myAT&T app
Get help online
Visit a store
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.