Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
AT&T Fiber Installation

AT&T Fiber Installation

Tips for installing & connecting your AT&T Fiber equipment.

6K

Ask a question

Pinned posts

(0)
No conversations found!
(5744)
C
fiber line installation in the yard?

what kind of excavation is required to install a fiber line through a back yard to the dmark?

Questions

775

5

0

ATT recently buried fibre optic cable in my yard and the contracter busted the sprinkler system,

ATT recently buried fibre optic cable in my yard and the contracter busted the sprinkler system, then buried it and then turned off the system so I would not know until the grass turned brown. I have been calling the number provided by ATT cust service (314 235 5328) for weeks but they do not respo

Questions

48

1

0

Accepted Solution

AT&T fiber box not same as in instructions can’t get cable to work

Received self set up equipment. I received a red cable. My AT&T fiber box is not the same as one in the directions. Cable doesn’t fit.  Am I missing something? 

Questions

168

10

0

Closed

No SFP connector in install kit

I received the green fiber cord today to install to the wall plate and BGW 320. There are no connecters, and the cable doesn’t fit. Should a SFP been in the package? 

Questions

41

3

0

AT&T fiber internet

I signed up for AT&T fiber last fall and since then, houses around me have received it. I called AT&T yesterday and the rep (who was very unprofessional btw) said that I would have to pay AT&T $15,000-$30,000 in order to have it connected. Fiber has been available in my neighborhood for

Questions

40

1

0

A glimpse for new customers, in how AT&T support might (not) work.

Well I fell for it. At&t fiber just became available in my neighborhood and came in a bit cheaper for the same speeds. I switched one week ago today and some issue arised with either the fiber or the modem itself (tech support can't tell) and I have lost internet access. Not the worst thing ever

Questions

54

2

0

Fiber Optic Cable has been stolen 6 times

We have lost WiFi 6 times over the last 7 weeks because thieves are stealing fiber optic cable in our neighborhood. Every outage takes 2-3 days to repair since they are cutting 5 main trunks about 2 blocks from my house.  They keep coming back to the same place to cut the cables.  AT&

Questions

234

1

0

Fiber Install Problem

On my recent AT&T Fiber installation the cable is running through the roots of a Eureka Palm Tree and thus can't be buried. I have contacted AT&T multiple times and they refuse to alter the installation. I am sure this will be a problem in the future and will have to be fixed costing me addi

Questions

44

1

0

My yard needs to be fixed!

AT&T dug up my yard a few months ago because of the I3 broadband installation and your box was put in about 3 feet from the water line lid. When things were "put back together", the workers did a ridiculously bad job and made piles of dirt in my yard and left a big hole in the ground where the b

Questions

69

3

0

Accepted Solution

Bringing Fiber from the road to my house

I recently moved and was told there was fiber available at my home. There is indeed fiber here, but it is in a hub box 60 yards from my front door. There is even a line to pull new fiber line under road. The problem I've run into is that At&T says my address is not serviceable. Is there a depart

Questions

53

4

0

Be the first to reply

(0)
No conversations found!

Trending Accepted Solutions

(0)
No conversations found!

Frequently Asked Questions

Expand all
Not finding what you're looking for?

Got a few minutes to learn more?

Check out these informative articles and resources.

Abstract rendering of Fiber optic internet.

EXPLAINER

What’s fiber internet?

Between remote work, gaming, streaming videos, social media, email, and so on, many of us spend a huge portion of our lives online. That’s what draws so many people to internet powered by fiber.
Woman working from home and videoconferencing with several colleagues.

TRENDING NOW

AT&T Fiber now delivers speeds up to 5 GIG

Is your home internet fast enough? Depending on speed tier availability and your household’s connectivity needs, you may choose an AT&T Fiber plan with hyper-gig speeds.
Three kids lounging on a sofa and browsing the web on their respective devices.

BLOG

A quick introduction to Wi-Fi 6

Wi-Fi 6 was designed to improve on previous standards in several ways, including more efficient battery usage, higher maximum bandwidth, improve security features, and more!
How can we help you today?
Shop phones
& devices
Bring your
own device
Upgrade phone
Add a line
to your plan
Download
myAT&T app
Get help online
Visit a store
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.