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AT&T Internet Account

AT&T Internet Account

Learn how to manage your Internet service and account.

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Autopay De-enrollment

Approximately every 2 months this year I’ve received  an email stating my request to de-enroll in Autopay has been processed. I have NEVER requested to de-enroll & it’s getting very frustrating dealing with this every few months. It’s so bad that I’m considering canceling AT&T & going with Spectrum,

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AT&T Facebook site

Why does AT&T even have a Facebook page? No one will respond to a message there period!!! I have tried for two weeks to get a response to a message. They responded to my first message weeks ago that they would look into my complaint. After that the company did not email, call, or attempt to contact

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AT&T pulled my internet gave to my neighbor.

Came back to ATT after 15 years and regret it, in five months they’ve happened to pull my perfectly operating internet to fix my neighbor’s internet. I was told the tech intentionally unplugged my service line and replaced it with my neighbor. Has this happened to anyone? ATT confirmed exactly abov

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cannot get ATT debit card for refund to work

the ATT debit card mailed to me for refund after cancellation of U-verse service does not work ! PH's not answered and cannot establish a log-on  

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Billing and payment processing via Carol Stream is very slow.

I received our bill for at&t internet services yesterday (March 11). The issue date on the bill is February 25th.  Recently, I tracked my payments to Carol Stream and it takes four days.  The problem?  It takes Carol Stream 14 days to get a bill out the door.  Calculation of

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activate prepaid card error

I keep got error code as 'ERROR CODE: SSACT-543‘ after input my ICCID and IMEI number on https://www.att.com/prepaid/activate/So I could not be able to activate my card and don't know what number of my sim card is. Please help

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AT&T fiber Gateway only or Gateway with Mesh system

I currently have a Deco mesh system hooked up to my AT&T fiber Gateway. Would my internet be faster and more seamless without the mesh system or is there no difference? I used the Deco with my old Xfinity because I like the controls that it featured but now I use IPTV and wonder if there is bett

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We can't get AT&T fiber

I can't get AT&T fiber in my neighborhood, and we've had AT&T DSL for years, but it's unreliable, slow, fritzes out regularly, and drives us crazy. NOVOS is installing fiber in our neighborhood, and we want to switch. However, I've had a "home phone" with the same number for over 30 years, a

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ATT U-Verse Internet

If I change landline phone to another provider will i be able to use my internet?

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Fraudulent account set up in my company's name

We received equipment that was purchased with an account using my company's name. The address was wrong, but was probably delivered to us when the delivery person discovered that we did not have off-site offices at the address on the package. AT&T is not understanding that the account that purch

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uncombine decombine users

Need to uncombine 2 user names & nobody can seem to help me on the phone or in the store. My business and personal accounts are all grouped together & needs to be split out. Need them to be separate log ins, but the ATT people who I have spoken to cant even see the one user name.

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