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AT&T Internet Account

AT&T Internet Account

Learn how to manage your Internet service and account.

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ACP Wind Down

For customers who are losing the Affordable Connectivity Program (ACP) benefit, what kind of low-cost Internet plans (and amounts) are you being offered if you have called AT&T to discuss your options post-ACP?

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how do i pay an old 4+ years outstanding bill?

Hello, Any help apprecfiated.  In 2014 I suddenly became seriously ill and moved to my sister's care in CA (from Stockbridge Ga).  I didn't realize I had an outstanding bill.  Eventually I'm sure it went to collections.  Though I'm still in CA I wanted to set up home security.  I just found out ther

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Internet outage 75214

Internet has been down since Thursday 3/21. Map shows an outage though I am on the outside edge of it. Unlike prior outages I have received no text updates.

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Is this a scam number?

I needed to call ATT Internet customer service, so I googled "att internet" and this number came up right at the top. I called the number, and the guy asked me for my 4-digit passcode, I said I didn't have a passcode. Then the guy asked me for the last 4 digits of my social security. I got suspiciou

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Customer loyalty department ?

Does anyone have the phone number to customer loyalty? The one I’ve used in the past just directs me back to the main menu. Current hold time is 24 minutes, to schedule a call back is 2 days from now. Last Friday they accidentally cut off my broadband instead of AIR they kept telling me they’d have

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No internet

Connection went down today 3/24/2024 and no luck getting it back up and running

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Using ATT connected car in Canada

I am driving to Alaska through Canada. I know I will be able to connect in the US and Alaska. However, ATT cannot tell me if I will be able to use my car's wifi in Canada. Does anyone have any experience with this?

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Horrible customer service

I contacted Directv re their internet tv was told they use Att for internet. I had Att internet installed on January 23. I then contacted Directv re their equipment delivery as it was to be here prior to internet being installed. Directv customer service was horrible . I cancelled the service for b

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Massive Internet Usage for no good reason!

Hello, I have seen other posts with not much info or help from AT&T, but maybe I missed something. I have seen an incredible increase in my home internet usage with no real or apparent reason why?!  Maybe I have a tab or two open on my phone, but it is just me and my boy.  My boy is

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Compatibility of ARRIS SBG10 with AT&T internet/ WIFI

I just recently change my provider of internet/ WIFI to AT&T, my question will my personal Cable Modem ( Arris)SBG10, be compatible for AT&T WIFI

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uncombine decombine users

Need to uncombine 2 user names & nobody can seem to help me on the phone or in the store. My business and personal accounts are all grouped together & needs to be split out. Need them to be separate log ins, but the ATT people who I have spoken to cant even see the one user name.

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