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AT&T Internet Account

AT&T Internet Account

Learn how to manage your Internet service and account.

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If I cancel UVERSE TV and internet, but still have AT&T wireless, will my email and sub account emails still work?

I want to cancel my AT&T UVERSE services, TV and internet. I do have AT&T for my wireless provider and plan on keeping that.  Do I have to do anything with my email as well as my sub account emails? All sub accounts are tied to my AT&T wireless account

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ATT Reward card stolen and activated by someone else

Hi, ATT Reward team has mailed me a reward card on 23rd Dec by USPS First class mail. But the post was never delivered to my address. When I called back ATT reward center, to my surprise they told me that the card was already activated and it is currently having zero balance. They told ATT is no

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I surrender

After 6 hours on the phone, I finally was connected to the wifi service I pay for. Oddly, I only need it long enough to line up anyone or anything to replace this patchy and slow internet experience. No service for a day? No problem for them but it upends my world of pet rescuing. Thanks for the cha

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Att connected community grievence

I recently moved into an apartment complex that has ATT active on services for internet. ATT is the only company that services this address so I am forced to used them. I am active duty military and had an active duty fraud alert placed on my credit file, (because i had my identity stolen before) wh

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Switching from one subaccount to another in ATT email

I have 3 email addresses in my ATT email account. I am not able to switch back and forth any longerWhen I try to switch, the same emails show up under the other subaccount. The problem is with myWindows computers only. My IPAD has not changed, I am able to switch from one to the other as I have alwa

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ATT customer support made mistake and I had to pay for it.

On 3/19/2024, I called customer service for an invoice bigger than expected. The support cleared up my puzzle, partly due to no paper billing causing confusion.  I requested to mail paper invoice to me instead of email, which she claimed done.  She also offered to withdraw from my bank ac

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Internet Service - Restoration

Hi All - I am hoping someone is able to assist me with this. I recently had my internet suspended (on Wednesday according to the order detail status page). I noticed when I got back into town late night yesterday. I logged into my at&t account using my phone - where I received the message to pay

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AT&T stole, Reps keep lying

After a week of service outages and a replaced router, I cancelled my account with AT&T over the phone on February 27. This was one day into the new billing cycle, but since service had been out for a week, the representative made explicitly clear that my account would not be charged again for a

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Wi-Fi is working; Smart Home Manager app states "No Wi-Fi Network"

My Wi-Fi is working without issue. However, when using the Smart Home Manager app, it states that there is no Wi-Fi Network. I have reset the router. I have deleted and redownloaded the app. I have even called the helpline, and they said it would start working in a couple of days, but it has now bee

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How do I stop the robo calls that started right after talking to att when signing up for new service.

They talked to me about ATT cell service told them I had pay as you go with att . They said I could get all these perks if I switch but would have to change numbers . Said no. Right after hanging up the robo calls started and have never stopped second day now . They call local # and just hang up so

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uncombine decombine users

Need to uncombine 2 user names & nobody can seem to help me on the phone or in the store. My business and personal accounts are all grouped together & needs to be split out. Need them to be separate log ins, but the ATT people who I have spoken to cant even see the one user name.

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