Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
AT&T Internet Account

AT&T Internet Account

Learn how to manage your Internet service and account.

13.8K

Ask a question

Pinned posts

(0)
No conversations found!
(13242)

Accepted Solution

Official Solution

No internet 75024

Internet has been down since yesterday afternoon in plano. What's the status?

Questions

510

4

0

Accepted Solution

Official Solution

How do I reset my email password for Bellsouth.net if I forgot the answers to my secure questions?

I purchased a new computer, and I am trying to access my email but have forgotten my password. Can't request a change because I don't know my answers to my secure questions. Please help.

Questions

4.5K

2

No service / cellular data or internet air

Since this morning there is no service or internet air in my home in wasco, is there a 5g service tower down ?

Questions

131

5

0

ATT Internet Account Signup Rep lied about 2 week free trial

A few weeks ago I put my information into ATT for information about their internet plans and received a call immediately to get me signed up. The agent assured me that there was a 2 week free trial and there was a no money risk for 2 weeks. It would involved a $99 technician visit fee that I would

Questions

139

5

0

Cancel Internet Services

I had internet from AT&T through Earthlink but I have cancelled it effective this month due to the download speeds never getting above 8mbps and the upload speeds never getting above 0.86mbps, making it impossible for working from home. This means that we had to reach out to another provider to

Questions

43

1

0

Closed

Why is it so hard to cancel a service with at&t

Been trying for 3 hours on the phone with customer service to cancel an internet service that I am the primary acct holder on. I have  2 accts but only need to cancel the internet that was in service at my son's residence.  I have called 5 times but 4 of those times the rep says the passcode is inco

Questions

3K

5

Accepted Solution

Official Solution

How do I cance a booster?

I have been calling the 1800 288 2020 and once I enter my phone number it just hang up.

Questions

35

1

0

AT&T Sign-in

i just lost my phone and also i suspend the phone number i don't have the access on the email as well which is on the account, and i believe that you guys gonna take the payment automatically from my account but right now my internet is not working and i believe this is due to non payment but i am n

Questions

38

1

0

Fiber Optic Gift Card

I called in to change my address in Jan '24 for the first week of Feb '24. The rep told me that if I upgraded to fiber optic ($30 more per month) I would receive a $100 gift card. It is March '24 still haven't received it and when I called in they said I'm not eligible. I've seen a few Reddit forums

Questions

59

3

0

Closed

Auto pay de enrollment

I have been de enrolled from autopay every 2 months, not by my request.   At&t has been horrible about providing any solution and just keep blaming others.  Telling me to re enroll and wasting my time on the phone.   I'm going to be canceling my service. 

Questions

63

0

0

Be the first to reply

(1)
uncombine decombine users

Need to uncombine 2 user names & nobody can seem to help me on the phone or in the store. My business and personal accounts are all grouped together & needs to be split out. Need them to be separate log ins, but the ATT people who I have spoken to cant even see the one user name.

Questions

19

0

0

Trending Accepted Solutions

(0)
No conversations found!

Frequently Asked Questions

Expand all
Not finding what you're looking for?

Got a few minutes to learn more?

Check out these informative articles and resources.

Abstract rendering of Fiber optic internet.

EXPLAINER

What’s fiber internet?

Between remote work, gaming, streaming videos, social media, email, and so on, many of us spend a huge portion of our lives online. That’s what draws so many people to internet powered by fiber.
Woman working from home and videoconferencing with several colleagues.

TRENDING NOW

AT&T Fiber now delivers speeds up to 5 GIG

Is your home internet fast enough? Depending on speed tier availability and your household’s connectivity needs, you may choose an AT&T Fiber plan with hyper-gig speeds.
Three kids lounging on a sofa and browsing the web on their respective devices.

BLOG

A quick introduction to Wi-Fi 6

Wi-Fi 6 was designed to improve on previous standards in several ways, including more efficient battery usage, higher maximum bandwidth, improve security features, and more!
How can we help you today?
Shop phones
& devices
Bring your
own device
Upgrade phone
Add a line
to your plan
Download
myAT&T app
Get help online
Visit a store
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.