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AT&T Internet Account

AT&T Internet Account

Learn how to manage your Internet service and account.

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Internet Savings Offer

So I just realized there is an offer here"Internet Savings Offer: Subj to change and may be discontinued at any time. New residential customers who purchase an AT&T Fiber plan (300Mbps or higher) and have or subscribe to an eligible AT&T postpaid wireless plan will receive a $20/mo bill cred

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AT&T Business Has No Support

I HAVE BEEN CALLING AND CHATTING WITH AGENTS SINCE MONDAY. ON TUESDAY MORNING AN AGENT STATED HE HAD PLACED A MACD REQUEST AND HAD EXPEDITED IT. ON WEDNESDAY AND THURSDAY I CALLED AND WAS ASSURED THAT THE REQUEST WAS IN PROCESS. ON FRIDAY MORNING, THE AGENT ON THE PHONE INFORMED ME THERE WAS AN ERRO

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Internet Outage

We have no internet since last 24 hrs and AT&T keeps pushing timelines for resolution, without giving root cause or cause of delay to restore service. Funny part our neighbors across the street have internet with the same provider and AT&T can't move us to those circuits? Phone and Chat support (Edi

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Urgent: Delayed Internet Installation – Seeking Resolution

Hello AT&T Support, I am writing to express my disappointment with a recent issue I have encountered regarding my internet installation. As a loyal customer for over 10 years, I have generally been pleased with AT&T’s service. However, this experience has been far from satisfactory. On Apr

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TERMINATION OF INTERNET SERVICE

I HAVE TRIED TO TERMINATE MY PARENTS INTERNET SERVICE THROUGH THE PHONE WITH NO SUCCESS. THIS IS BEING DONE FOR MY PARENTS WHO ARE ELDERLY AND DO NOT RECALL PIN NUMBERS AND PASSCODES. THEY LIVE IN FLORIDA. YOUR CUSTOMER SERVICE IS TERRIBLE!!!!!!!!!!!!!!!!! I GAVE THE ACCOUNT NUMBER, SERVICE ADDRESS

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How can I change the primary contact on our church account?

I am a secondary - the primary user passed away years ago and no one can access his login. We need to place a trouble ticket and are being asked for a four digit pin that I do not have access to - please help.

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request AT&T to clear DNS cache if propagation is not happen.

request AT&T to clear DNS cache if propagation is not happen. Been over 24 hours ATT DNS Server IP - 12.121.117.201

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Hot spot

My computer can use my phone as a hot spot, but when I try to reach a site on my phone, it says unable to do so because I am not connected to internet. Huh?

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Difficulty accessing my account

I have AT&T Internet service and I have DirecTV. On March 30 I got an email stating my account passcode was reset because of the data breach. Well, the email did NOT contain any information on how to change the passcode. In the process of trying to login/reset my password, I've obtained an ema

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Regular internet outages

We experience regular internet outages at our house, including currently. Speeds are poor to begin with (max of 25mbps), it appears no investment is being made in my neighborhood (no fiber, no internet air) and outages happen regularly.  A tech is dispatched at least annually with short durati

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uncombine decombine users

Need to uncombine 2 user names & nobody can seem to help me on the phone or in the store. My business and personal accounts are all grouped together & needs to be split out. Need them to be separate log ins, but the ATT people who I have spoken to cant even see the one user name.

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Accepted Solution

No Confirmation Email after Signing up for AT&T Internet.

Hello, I made a purchase/signed up for 12 month AT&T Internet 300 service with an order number of: "25-719438147496256". But I did not receive an confirmation email afterwards and I am currently unable to create an account or User ID for the internet service. When I try to find my account throug

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