Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
AT&T Internet Air Installation

AT&T Internet Air Installation

Tips for installing and activating your AT&T Internet Air equipment.

92

Ask a question

Pinned posts

(0)
No conversations found!
(90)
Internet Air

Internet air will not set up. I have tried the home app and keep getting the arrow code on the all five hub. Then the number that I get for customer support. They are not open 24 hours. So I have to call back the next day. This is not what I was promised.

Questions

557

4

0

Packet Filtering rule is not working on All-Fi Hub (Manufacturer Wistron NeWeb Corporation; Model Number CGW450-400)

Created working Nat/Gaming rule for internal host on port 443 which allowing access to any public IP. Now, I'm trying to create Packet Filtering rules to allow access from a specifi public IP address and drop the rest of the Internet, which is not working (still allowing any public IP address to acc

Questions

123

4

0

Internet Air connecting to a sound system (SONOS)

I have received and installed my new gateway/box/router. I have a new AT&T wi-fi number and I created a personal password.  I have connected several devices in my home.  However, I have been unable to connect my sound system (SONOS).  I have made almost a dozen calls the Internet

Questions

217

3

0

Accepted Solution

Official Solution

AT&T Air and Hulu live

Have people simply dropped hulu or AT&T Air to solve the IP issue? I've just installed AT&T Air and now having constant problems with the "home" reset because of the changing AT&T IP address on AT&T Air. Do YouTube or other streaming services have this same problem with AT&T Air,

Questions

2.7K

6

0

EO13

Keep getting EO13 on new internet air system. What is my problem

Questions

1.1K

3

0

Internet Air

Will I be able to connect a sub- router to the Internet air all-fi hub?

Questions

262

2

0

Accepted Solution

Official Solution

Set Up And Installation

I have just switched from fixed wireless to internet air. I was told to set it up and log in with my existing att user id, but when i try, it tells me that id is already linked to an att internet air account.  I told the rep that and he said don't worry about that, you can fix that later. 

Questions

315

1

0

Upload speed zero

Trying to install the thing....during power up speed checks, download speeds are great, but upload speed is zero.....so I can't connect to the tower. Tech on the phone said that the tower is "full" and I need to find a time when I can jump on successfully......anyone else having this issue?????? HE

Questions

133

0

0

Accepted Solution

Trouble activating Internet Air

Spent well over an hour each day for the last couple days working with Victor in the Internet Air department trying to get activated. My phones have 3-4 bars inside, and 5 bars outside.  My IA gives readings of RSRP -99   RSRQ -15   SINR 32 but still fails due to weak signa

Questions

1.4K

4

0

Accepted Solution

U guys lied and need to fix it

U guys tolf my wife u be out this sat 10/13/23 then out of blue u guys kept texting us for address (Edited per community guidelines) we gave it to u then u tell my wife who has been wating all week for this sorry we dont have service  there u guys got to be some of the dumbest people i know i will b

Questions

167

10

0

Be the first to reply

(0)
No conversations found!

Trending Accepted Solutions

(0)
No conversations found!

Frequently Asked Questions

Expand all
Not finding what you're looking for?

Got a few minutes to learn more?

Check out these informative articles and resources.

Abstract rendering of Fiber optic internet.

EXPLAINER

What’s fiber internet?

Between remote work, gaming, streaming videos, social media, email, and so on, many of us spend a huge portion of our lives online. That’s what draws so many people to internet powered by fiber.
Woman working from home and videoconferencing with several colleagues.

TRENDING NOW

AT&T Fiber now delivers speeds up to 5 GIG

Is your home internet fast enough? Depending on speed tier availability and your household’s connectivity needs, you may choose an AT&T Fiber plan with hyper-gig speeds.
Three kids lounging on a sofa and browsing the web on their respective devices.

BLOG

A quick introduction to Wi-Fi 6

Wi-Fi 6 was designed to improve on previous standards in several ways, including more efficient battery usage, higher maximum bandwidth, improve security features, and more!
How can we help you today?
Shop phones
& devices
Bring your
own device
Upgrade phone
Add a line
to your plan
Download
myAT&T app
Get help online
Visit a store
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.