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Max

Max

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Understanding Government fees and taxes

On one line on my account, it appears that State Sales tax and County Sales taxes are being charged twice. Specifically, there is a +/-telecom with each tax. What is the difference +/- telecom? On the other line on my account, County Sales tax-telecom and State Sales tax-telecom are only charged onc

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58

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Official Solution

Max access denied

I have HBO max access through my internet. I am trying to log in for the first time and it says “You do not have access through this provider”. What needs to be done to rectify this?

Questions

281

2

0

Max used to work now does not

When it asks to verify my suscruprion, it says it cannot. I used to have no issues  .  Please help

Questions

46

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Max not working

After moving I tried to sign into max and now it’s asking to subscribe. I called a rep and said it’s never been on my plan but I found a email from 2022 confirming I had it and again it worked until I moved recently! Any help before I call back and escalate to management.

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67

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Max log in problems

Trouble logging in to Max. Trying to connect through provider (AT&T) but ending up on a “something’s gone wrong” page.

Questions

73

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Lost Access to Max without Account Changes

After the HBO max migration to MAX, I lost access to my Max subscription. I have/had At&T Unlimited Elite, which had Max included, but after the migration, it became difficult to sign in and particularly after it required a direct login (rather than provider login), I lost almost all access. N

Questions

127

2

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Accepted Solution

Official Solution

Payment arrangements

Is there holds available when payment arrangement aren?t available

Questions

346

2

0

Accepted Solution

Official Solution

How long can I go without paying my bill

I need to wait until next week to pay my bill but no I don?t want my service cutoff

Questions

163

2

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Current free max with my elite package

Will I continue to receive Max as long as we don’t change plans. I had customer service guy tell me it was ending in March regardless. Does anyone know if this is tru?

Questions

509

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Can’t verify subscription on Max

I get the Can’t verify subscription notice when I try to log in to Max. My plan should still include it so why does it not let me login? I’ve tried everything here on the forums and nothing works. Please help

Questions

33

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