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AT&T Internet Account

AT&T Internet Account

Learn how to manage your Internet service and account.

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Collection that is not mine

I had an account opened in my name, that is not mine in December of 2023. I saw the collection on my credit report when trying to get approved for a house loan, this dropped my credit score a good amount as the collection is for $3500. I have been trying to figure this out and called the collections

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IP address change on AT&T router BGW320-500

Hello I currently have BGW320-500. My local IP address is 192.168.1.100 i would like to change the IP address to something in the range of 10.95.1.100 i tried to log into the router and changing the range, but can’t find where to do it. If anyone can help to me I’d greatly appreciate it. thank you!

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PROTEST PRICE INCREASE

I just received the email on the price increase for Internet. You are requiring me to now apply a debit card# or bank account# on my account to avoid an additional $5/mo increase and you have shown that you cannot protect my private information! REALLY?? I have been an internet customer for 13 year

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Autopay Payment Method after Fraud Alert

As a potential victim of the 73 million user's whose data was breached by AT&T's negligence, I have decided to use my Apple Cash account as a method of payment. After the data breach, AT&T has the gall to request either a debit card or bank router codes or else my bill will increase by $5 pe

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Internet Cancellation and email

AT&T is my ISP. If I close my internet account do I lose my email account. If not, do I have to pay for it?

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This company is awful - rewards scam

I signed up for AT&T back in early February when we moved into our new home as I was told it was the best. I was looking at several other companies that were slightly cheaper, but AT&T offered me a bunch of rewards to sign up so I went with them. When I signed up with the agent over chat she told me

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AT&T Internet Bandwidth Utilization Reporting

I have the 1000 Mbit fiber internet package and am trying to find a way - without replacing their router or running another device to pass-through trace the traffic - not to mention the pain that is dealing with the WiFi traffic. AT&T should be able to provide this reporting to us with relative ease

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Saraplus

Hi Folks, I want to ask how safe is saraplus in keeping customer information. I had an att dealer talked me into entering info with it. Saraplus basically an order entry software that ask customer for secure information. However I am not sure how secure it is with middle man. I was stupid to thin

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Service Cancelation

I called to cancel my Internet service on the last day of my billing cycle, which is today, and the rep, after trying to convince me to keep the service or to move it to my new place of residence, said that since I am calling after 7pm, the service could not be cancelled until tomorrow, and I would

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Website Customer Service Numbers and Internet Plan Order

I called the customer service number provided under the Internet Air plan on the AT&T website yesterday but realized I had a few more questions to ask so I went back on the website today, got the number and gave them a call again. I later realized that the 2 numbers that I had called were differ

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uncombine decombine users

Need to uncombine 2 user names & nobody can seem to help me on the phone or in the store. My business and personal accounts are all grouped together & needs to be split out. Need them to be separate log ins, but the ATT people who I have spoken to cant even see the one user name.

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No Confirmation Email after Signing up for AT&T Internet.

Hello, I made a purchase/signed up for 12 month AT&T Internet 300 service with an order number of: "25-719438147496256". But I did not receive an confirmation email afterwards and I am currently unable to create an account or User ID for the internet service. When I try to find my account throug

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