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Landline Phone Troubleshooting

Landline Phone Troubleshooting

Get help with service problems, maintenance, wiring & more.

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Landlines Going Away

AT&T, along with other providers of landline phones, will be actively phasing out their landline services soon in response to the FCC Landline Shutdown Order 19-72. U.S. service providers will be required to offer customers an alternative to landlines and use devices to convert analog signals to

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Landline Wire Removal

Greetings ! We ported our home phone to a cell phone a number of years ago but we still have a bundle of landline wires in our basement which I would like removed. 1) Will AT&T do this and if so, how much does it cost ? 2) If I can do this, can I get something in writing from AT&T that give

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Phone Utility pole broken for weeks causing public safety issues

I am the City Manager for Sandusky Michigan and have made multiple attempts to get ATT to deal with a broken pole that is causing wire to hang and create a safety issue. Kids are able to touch the wires that are hanging low

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DL72219 Caller ID question

I set up this cordless phone today. When I call from my cell phone, my name shows up for caller ID. Other cell phones in the same room only show “wireless caller”. I added a phone number with name to the directory and that number appears as “wireless caller” as well. Only my name appears. Any ideas?

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Easement tree maintenance

I believe ATT has a ROW easement through a property I just purchased and the overgrown trees are pulling down the lines. I was curious if you have an arborist i should speak with.

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Technicians

I've scheduled a technician to come out twice to put up a down landline and they didn't show up both times. When I called customer service all they told me was that the technician was on the way. If you're company assigns a technician to come out, the least you could do is contact the technician to

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Water leaking into hourse through conduit

A customer of ours is trying to get in touch with AT&T regarding a conduit that is leaking water into their house. She can't seem to get in touch with the correct department. Does anyone have a phone number that I can give to her for this type of situation?

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removal of an unused, old bellsouth telephone pole.

I had contacted Oncor (local power company), they came out and said the poles were AT&T's as they purchased Bell South.   Neither pole is in use and haven't been in use for about 20 years.    The poles are older and we would like them removed.     RIcky J. (Edited

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Customer Service Harassing Landline Users

I am a very down to earth person and am thick skinned. I am a millennial (34) that decided to get a traditional copper landline. I did the research and don’t care about what it costs. I’m very happy with my service and my face is no longer stuck in my cellular phone. I’m using corded phones to avoid

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FLAT RATE RESIDENCE LINE - line not workong "Your number has been disconnected"

I ordered a LAN LINE technically called a FLAT RATE RESIDENCE LINE and when I dial it from my mobile phone it give me a message which says "This number is no longer is service. It should be operational by now as I ordered it last week and was given yesterday as the day it would be opertaional. The

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Communication to Landline Customers

How can I get a copy of information sent to Landline customers about potential system turndown and migration. My mom can't find the letter

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