Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
Landline Phone Troubleshooting

Landline Phone Troubleshooting

Get help with service problems, maintenance, wiring & more.

901

Ask a question

Pinned posts

(1)

Accepted Solution

Official Solution

Pinned

Landlines Going Away

AT&T, along with other providers of landline phones, will be actively phasing out their landline services soon in response to the FCC Landline Shutdown Order 19-72. U.S. service providers will be required to offer customers an alternative to landlines and use devices to convert analog signals to

Questions

14K

46

0

(898)
Turning off call screening

The previous tenant of my residence had the AT&T call blocker / screener. I now have a different landline phone number but the call blocker/screener is still tied to the previous landline and I do not have the previous tenants landline phone number. How do I turn this feature off?

Questions

23

1

0

Accepted Solution

Small utiity box

There is a small utility box outside our home, beneath the PG&E electric meter. It is missing the cover and I believe that is how rats have been getting into our house.  Can we get this covered up?

Questions

37

4

0

Internet fiber conversion caused landline to go down

An ATT technician was here earlier to change my internet connection over to fiber. Now my landline is down.  Could it be something he did that caused that?

Questions

65

7

0

how to get a credit for landline out of service

My landline was completely out for a week (no incoming but outgoing for weeks before the total shutdown). What must I do to get a credit for the down time?

Questions

94

3

0

phone keeps changing time

I have a V-Tech CS 5229 cordless home phone. Straight Talk is the provider. The phone keeps changing the time when a call comes in doesn't matter where the calls are coming from.  There is nothing in the manual how to over ride this.  I have been been working on this for a while. Does any

Questions

93

4

0

Closed

Changing Time on Phone by itself

I have done everything to solve this. I contacted the provider I have even purchased new phone. How the heck is a Link broken and how to fix it that was one of the responses? I about ready to just get rid of the land line or live with it.

Questions

25

1

0

Reporting a dead landline phone

My landline phone is dead. I have no dial tone. How do I report this to AT&T? The website keeps sending me to this URL: https://repair.att.com/repair/landing.doHowever, that URL shows me this error message: The requested URL was rejected. Please consult with your administrator.Your support

Questions

181

4

0

Accepted Solution

Does AT&T still have exclusive use of cabling?

My condominium community was built in 1999. Each building has 3 or 5 units. There are telco pedestals throughout the common areas and demarcs behind small outdoor panels for each building. We are too far away from the CO for decent DSL service, and obviously landlines are nearly extinct. Nearly all

Questions

114

2

0

Accepted Solution

We're sorry, international direct-dial business calls cannot be completed from this number (UK calls). SAC1.

Hello! Since early December 2023, our calls from out ATT Landline to any UK number have resulted in one ring tone, followed a three note SIT tone and the following voice error message: "We're sorry, international direct-dial business calls cannot be completed from this number. For assistance please

Questions

29

2

0

Need to remove old landlines to safely remove palm tree before fire season

I need two old landlines removed before I remove a palm tree as recommended by the city.  I am no longer an AT&T customer, but managed to get a live person two days ago (at 800 288-2020), who said they would check with risk management (or some other similar entity), and would call back.&nb

Questions

82

6

0

Be the first to reply

(0)
No conversations found!

Trending Accepted Solutions

(0)
No conversations found!

Frequently Asked Questions

Expand all
Not finding what you're looking for?

Shop the way you want

Free shipping & returns

Shop online with free shipping and returns.

Learn more

Same-day pickup

Order online and pick up in-store or curbside today. Subject to availability.

Find a store

Same-day delivery

Get same-day delivery with optional expert setup. Subject to availability. Select areas only.

Learn more

Live shopping assistance

Get help picking out the perfect device and plan with a live virtual expert.

Learn more
How can we help you today?
Shop phones
& devices
Bring your
own device
Upgrade phone
Add a line
to your plan
Download
myAT&T app
Get help online
Visit a store
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.