Phone & Device Upgrades

In December, I became a new client at the AT&T store in Westlake, Austin. We exchanged 2 iPhone ProMax 12 devices for 2 iPhone 15 Pro devices. At the time of the exchange, we were informed that the trade-in value was $1,000, and we wouldn't need to pay for the new devices upfront. It was explain

If my screen is broken on my iPhone 12 pro max and I get it repaired. Would AT&T accept the phone for the next up trade? 

I received from AT&T an IFWA-40 to replace my 3g WF720 in January 2022. The only way to get it working was to take it to the local AT&T store for activation.  I retained my old number, but also received another number which I was told was assigned to the unit.  Now, I am being cha

I broke my Iphone 14 Pro that I bought on an installment plan back in November of 2022. I do not have Applecare or any active insurance plan on the phone.  I do however have a Iphone 8 that works fine under the same carrier that is not on any line.  I know I have to pay off my current pho

I lost my phone and have 6 months of payments left ($108) I can pay my deductable of $280 for Asurion and then will give me a iPhone 12 or I can pay off my phone and upgrade to the iPhone 14 for the new plan at $5.99/mo. What is the best choice?

Ordered new phone in Jan 2024 while trading in my old. With the new phone came instructions to mail but no shipping label. I called and requested new label. I waited and waited with no luck. Called again, waited 2 weeks with no luck. Requested 2 more kits through the text link. Guess what? No luck.

I recently received my credit for trading in my Samsung Galaxy S20 5G which was in perfect condition. I purchased a Samsung Galaxy S23 Ultra and expected to get $1000 trade in value, but I'm only getting $800 which is $22.23 a month. I went to ATT to turn in my phone and even they said I would get t

I'll be leaving AT&T after being a customer for 20 years. In 2020 I sent in a trade-in that more than qualified, I had to qualified plan, everything that needed to happen for me to receive my trade-in credit was in place. I never received that trade in credit because they told me my phone did not qu

I have spent over 6 hours on the phone trying to handle a situation, I work night shift and have had to stay up 3 different days to sit on the phone all to be disconnected, transferred multiple times, told things would be taken care of, and that it is 100% able to be fixed when it it denied by the n

According to AT&T, there was a promotion back in Thanksgiving 2023, to trade your iPhone for a new iPhone 15. I traded four of five phones in my family plan and just recently received a promotional card for $200 as market value for my iPhone, instead of the $800 I was offered. When I called cust