Phone & Device Upgrades

When I go to upgrade my phone on one of the specials you have, the 'value' of my device changes. Currently, I am supposed to be able to get a Galaxy S24+ for $0.00/mnth with qualified trade in. When I use my current phone, a Galaxy Note 20 5G in excellent condition, it says my phone would be worth $

I just added a line (iPhone 15 Plus) and would like to swap the new phone number to another line on my account ( iPhone 14 Pro Max) and visa versa. How do I do this?

I received an email today that asked how I was feeling about my new iPhone 15 pro max, but I never received it. I attempted to place an order online for a new line with a new phone and was canceled after placing.

I received a text from att saying I have already used 16GB and that att would slow down my phone if I used 22 GB however I won't ever reach the limit because I renew my plan in 9 days, BUT att did NOT wait and slowed my phone down when I haven't reached the 22 GB limit. WHY do they screw people out

I was told after sending back my iPhone 11, but I do have the serial number. I sent it back in the box - for the FedEx shipment that did not require me to sign and they left my package at the door and I?ve had my identity compromised and identity theft and I have not been able to secure my device. I

I've been trying to unlock my Motorola razr+ that was bought on a postpaid installment plan. I've paid off the installment plan and have been trying to unlock the phone, but every time I try, it gets denied and says that it's a prepaid phone and I need to do it through the myATT app. When I go to th

I hope someone who works for AT&T will see this. I couldn't find another place to file a complaint: I recently tried to order a new phone from your website. Everything went fine at first, but at the end of the process I was informed that I would need to provide a photo ID to prove my identity.

I went into at att retail store wanting 5 business lines for a new account. All of my information was taken and was given a quote for what I would have to pay out of pocket.  Of the 5 lines 4 were going to be trade ins with 2 of them having new numbers.  I had to go in the next day bc I d

I recently switched to att. I did the promotion and got the Google pixel 8 pro and the Google pixel watch 2 was free. They didn't have any in store so the had to order it and have it shipped to my house. Was ordered December 18th online it had a ship date of December 19-december 20. Now it's the 22n

Has anyone had an issue with upgrading a phone, turning in said phone and then getting a dismantled phone back saying thats what you sent in? I've even gone to the post office and been told that this is happening to att customers , no other company has had customers come in to say that they've had t