Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
Phone & Device Upgrades

Phone & Device Upgrades

Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.

7.1K

Ask a question

Pinned posts

(1)

Accepted Solution

Official Solution

AT&T Device Protection – Enroll Your Device or Learn How To File A Claim!

I have personally used AT&T Device Protection... twice within 6 months. Life happens don't wait until it's too late you get Device Protection or a case for that matter! Learn about AT&T's Device Protection below or file a claim.  If you are thinking, "I wish I would have enrolled when

Questions

72.8K

15

0

(6994)
Att mobile security application problems

Call log stopping app and I can't tell any numbers that may have been flagged. I have no visible settings and apps just restarting. I don't believe that it is working! Should be free as I had thier protection and got hacked through them! I do not have att cloud on to save memory but it has been work

Questions

25

1

0

Spam Blocking ineffective ActiveArmour

Spam blocking app for ATT ActiveArmour flags real people and lets all the spam calls through. To do reverse lookup you have to manually enter# (disables copy/paste) but even then usually has no data, or if there are reports it just says how many and not WHAT was reported. Verizon spam blocker tells

Questions

41

0

0

Accepted Solution

ATT Upgrade Empty Box Stolen Phone Next Contact?

<span;>I upgraded both my wife and my phones using our NEXT upgrade plan. Yes, I payed extra for upgrading both phones. Both of the return phones where packed exactly as described by their return process with their labels. I took pictures of both labels and packages. I even have a picture of p

Questions

32

5

0

AT&T never gave me trade-in credit

This entire program is a scam. "Mail in your phone, and we will give you $600 credit." It's been over 10 months, and they haven't given me a single dollar for the trade-in. I traded in my phone back in August 2023 at the AT&T store, and now it's June 2024. After calling four times a

Questions

29

2

0

Who else got ripped off by an ATT Trade in?

I traded two mint Iphone 10 for 13's and was given $800 trade in on each phone. Then I find my charge for each phone is $1,000. So basically ATT just stole my phones and charged me the same price the new ones sold for. I just filed a complaint with the FCC

Questions

505

9

0

Trying to activate my sim

I got my acp sim kit but it won't let me use this phone I have it was giving yo me from my cousin

Questions

27

2

0

Accepted Solution

Please assist to Unlock my Paid-Off iPhone

I paid off the only iphone on my account over a year ago. I tried to unlock the phone and it continued to give me the standard unlock error. Current status - Denied You’ve tried to enter your IMEI too many times. We can’t unlock this device.

Questions

39

6

0

Accepted Solution

Official Solution

Home Security Equipment

I have home security equipment I brought from AAT cameras, sensors and such. We didn't get a chance to have it installed. What can I do with this equipment? I'd like to DIY or have it installed.

Questions

23

1

0

Beware of trading in! AT&T is screwing me on trade in value.

I traded in my flawless old iPhone 11 @ the AT&T store last week (after reading horror stories from people who mailed their trade ins) and was told I’d get $350, but now my online account suddenly says “This amount changed after we received an inspected your device.” And then another page it sai

Questions

60

3

0

Upgrade Fiasco

So a couple months ago i traded in my 512g 10s+ for the new 24 ultra. I originally intended to go through Samsung for better deals, but with AT&Ts offer for 800-1000$ off on trade in i decide on that route. Flash forward to today, and after a short text message they have decided that my phone i

Questions

61

16

0

Be the first to reply

(1)
Spam Blocking ineffective ActiveArmour

Spam blocking app for ATT ActiveArmour flags real people and lets all the spam calls through. To do reverse lookup you have to manually enter# (disables copy/paste) but even then usually has no data, or if there are reports it just says how many and not WHAT was reported. Verizon spam blocker tells

Questions

41

0

0

Trending Accepted Solutions

(1)

Accepted Solution

Swap Installments line to different phone

Hello AT&T, good afternoon! I hope you are all well. I have a AT&T company phone (786-XXX-1979) which has tied contract with you. As i do not want to carry, both devices (personal and company), i would like to add the company line to my personal phone as secondary line. Is it possible? My

Questions

23

8

0

Frequently Asked Questions

Expand all
Not finding what you're looking for?

Shop the way you want

Free shipping & returns

Shop online with free shipping and returns.

Learn more

Same-day pickup

Order online and pick up in-store or curbside today. Subject to availability.

Find a store

Same-day delivery

Get same-day delivery with optional expert setup. Subject to availability. Select areas only.

Learn more

Live shopping assistance

Get help picking out the perfect device and plan with a live virtual expert.

Learn more
How can we help you today?
Shop phones
& devices
Bring your
own device
Upgrade phone
Add a line
to your plan
Download
myAT&T app
Get help online
Visit a store
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.