Phone & Device Upgrades

I brought my phone to trade in back in December 2023 from a iPhone 12 pro max to an iPhone 15 pro. I brought it to a physical store where they let me know everything is all set to go. When asked about when I would receive my credits, they repeatedly told me to not worry and the credit would should u

I traded in an iPhone 12 Pro Max for an iPhone 15 pro max in October 2023. It is now June 2024 and after several failed attempts to get the credit applied and phone calls with multiple departments, ATT has acknowledged that my device was sent to the wrong warehouse and still has not applied my credi

I ordered 2 new phones and was told the trade in boxes would be coming soon after. I’ve called 4 times about the shipping materials and have gotten the run around every time. Please help. I have reference numbers for both phones that need to be shipped back.

So I upgraded my phone last year some time from an s20 to an s23...but I never activated my s23 bc I didn't know there was a time limit to so do!!!!!! So I went to activate it on my line today to switch everything over...and it won't let me! I desperately need to switch to my new phone I just had a

hi all, first time here! a question about upgrading, if I may?I have an old AT&T Samsung Galaxy Express 3 phone on a no-contract acct. I am taking delivery today on a refurbished AT&T iPhoneXS that I've purchased from Amazon. My question is, is switching from one phone to the other really as

Att trade in service is a fraud Att trade in service is a fraud. They estimated my iphone 13 was $700. But after sent in, and waiting for a 2 billing cycles, they credit me back $210. I am not agree with that and request for my trade in phone back but they stated that I have passed 14 days of return

I want to upgrade my phone but I'm still paying off my att phone. I paid 50% off already. The Samsung phone I want is in a specific color & att don't carry it. If I trade it in to Samsung will it affects my instalment plan that I have or my bill payment?

I am completely outraged at ATT for falsely advertising a "guaranteed" promotion (free with qualified trade in) on 2 Samsung S24 phones that I added to my account, one upgrade and one brought from Xfinity. I followed all the rules, purchased a used S8 phone online because my S7 was not included in t

Two days ago I updated my service plan and the next day 2 phones on the plan stopped connecting to the cellular network. Tried restarting. Tried removing and replacing the sim card still doesn't work. Called customer service twice now and still no results. please help.  

I am trying to unlock an old iPhone of mine. it has been long paid off and my wife used it for years after it was paid after me, now its saying its tied to an account. how do I remove it from my account when it isn't showing in my account?