Phone & Device Upgrades

We purchased a iPhone 11 in November but decided to go with the iPhone 12 mini instead. We spoke to a customer service rep who said to use to use the return label and said we could use USPS to ship.  We had our mailman scan the box but we were told we didn't need a tracking number.  Now i

My family and I switched internet providers to AT&T and we got new iPhone 14s. My parents were the ones who made the switch and we told them the 14 Pros were better. Is it possible to send the 14s back and get the 14 pros instead?

AT&T never gave me trade-in credit This whole program is insane. "Mail in your phone or return it in store and we will give you $800 credit in three months."  SCAM I traded my iPhone 13pro max in around December Or January of 2022. It is now January of 2023. After multiple calls and hours on the l

I've personally spent over 8+ hrs over the last 4yrs on phone calls with AT&T reps with a promise to get the trade-in credits we were told we'd get for trading in our phones.  I finally gave up on the last phone my son got, but now I'm really getting (Edited per community guidelines) that it's happe

I placed an order yesterday for a device upgrade ( I'm eligible) and placed an order for store pickup. I went to the store to collect the phone, the store agent ran a fraud check with another online agent, who asked me some questions on phone. It wasn't audible at all, still I answered the questions

My daughter got a new phone (iPhone 14) that used my son's phone's (iphone 13) upgrade eligibility. As a result, when her phone was activated, it deactivated my son's. Now it looks like we have two of the same phone with different numbers, only his number isn't active on his phone. How can I fix thi

I went into a store on Sunday to upgrade my phone. I specifically wanted to get the iPhone 14 Pro Max but unfortunately they did not have that one in the store, understandably since the iPhone 15’s are the newest phones. They told me that they will order it and it will be shipped. I was happy with t

Is there a way I can put a hold on my siblings line from being able to upgrade their current device, so that they can pay off what they have and I can remove them from my account. I currently have 8 lines for my family under my account and want to have my own account with just me and my husband but

Why does AT&T only offer discounted pricing to multiple person households? Such blatant discrimination!!! They provide absolutely zero options for discounted pricing to a single user. It should be as unlawful as any other form of discrimination.

December 6, 2023. I had went to an AT&T store and did the next program to trade in my old phone for a new phone. The customer service rep was great and at the end of the transaction he had provided me with a prepaid shipping label to ship my old phone back through the United States postal. phone