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Phone & Device Upgrades

Phone & Device Upgrades

Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.

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AT&T Device Protection – Enroll Your Device or Learn How To File A Claim!

I have personally used AT&T Device Protection... twice within 6 months. Life happens don't wait until it's too late you get Device Protection or a case for that matter! Learn about AT&T's Device Protection below or file a claim.  If you are thinking, "I wish I would have enrolled when

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New cellphone

If I am buying a new cellphone number in a state I where I do not live can I buy a number for the state where I have residence? Example I'm in Florida but I live in Indiana. Can I buy an Indiana phone number in Florida?

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Never received trade in credit

I pre ordered my iPhone 15’s, when they came in I sent my old trade in phones to AT&T. I have called customer care, the loyalty department, the trade in department and have gotten nowhere. I followed the instructions in the box. I package my phones, used the tape and placed the shipping label th

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Att and Ups refuse to update shipping address for new device

Ordered a new phone with the correct address. UPS cut off the apartment number and will not ship the order. Multiple calls to the att support line, spending hours and the store, and calling ups and NO ONE CAN RESOLVE. Very disappointed with the service of att, where we cannot update the address on u

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How to report a employee for misconduct?

Long story short, I was lied to by an AT&T employee at my local SAMs Club kiosk and ended up agreeing to upgrade to a new phone they told me would be free and my bill would be cheaper. Come to find out that was not true and after an hour and a half on the phone with your company I was basically

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help with transferring an unlocked Samsung S10e to AT&T

hi folks, I sure could use your advise here, if you've got the time.What I have is a Samsung Galaxy Express 3 (Android 6) and an AT&T no-contract account. What I have purchased is an "factory" unlocked Samsung Galaxy S10e. My confusion is the number of, and correct order of, steps I need to take

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Bought a phone paid off fully but when trying to unlock it I cant

I bought a z fold 4 and I had ordered it online from Amazon. I went to get the phone unlocked from att but have been unable to as it says there's a balance or installment plans. Talking to att on the phone they said it could be a glitch but that they couldn't do anything. Hoping to get some help her

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Charged for "Damaged Device" Returned with AT&T Next - No Customer Recourse

I sent my phone back to AT&T as part of their Next Up program & was unpleasantly surprised when I received my next bill with a line item for "Damaged Device" & a charge for $500+. Note the phone was returned on-time, in perfect working order, & as per the instructions & return ki

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Mobile numbet status

Please lete know status of (Edited to remove personal information) I moved in India

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Taxing tax exempt status

I went into a store today and they said they had to charge state taxes even though I am tax exempt. Have card and everything. Person in store said they just started doing it. Does AT&T have a contract with the state of Oklahoma saying they will collect state taxes even if tax exempt?

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Can I use a Zenfone 10 on AT&T?

Is there a way to use a Zenfone 10 on AT&T? I bought an unlocked, international version of the Zenfone 10, and can't get it to make calls. Apparently it is not on the list of AT&T approved phones. An AT&T support rep told me that the IMEI number doesn't show any history or even the make/

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Spam Blocking ineffective ActiveArmour

Spam blocking app for ATT ActiveArmour flags real people and lets all the spam calls through. To do reverse lookup you have to manually enter# (disables copy/paste) but even then usually has no data, or if there are reports it just says how many and not WHAT was reported. Verizon spam blocker tells

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Swap Installments line to different phone

Hello AT&T, good afternoon! I hope you are all well. I have a AT&T company phone (786-XXX-1979) which has tied contract with you. As i do not want to carry, both devices (personal and company), i would like to add the company line to my personal phone as secondary line. Is it possible? My

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