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AT&T Internet Account

AT&T Internet Account

Learn how to manage your Internet service and account.

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Complaints about contractor

Where can I file a complaint about misbehavior of your contractors. One of your contractors threaten me when I ask who the in charge of the work is.. I took a picture of that person and the trucks. I dont know the name of the person but I have a photo of him. Please send me an email

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Access from AT&T

I am on the Access from AT&T plan for $10 a month. I just got approved for the Emergency Broadband Benefit program which provides up to $50 per month on broadband service. I have the e-mail approval from Universal Service Administrative Company (USAC). They are the ones who administer the govern

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How to change the primary member ID email?

I recently sold my business. The new owner called AT&T and took over my account however, he received a new account number. When I logo onto ATT.com it shows my canceled account, my Direct TV account and his account for internet and phone service at work and it also has my email as his primary me

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Settle old account

Hello I had an account over 6/7 years ago and I wanted new service now it’s about 356 I know ppl who have been able to settle their accounts what can I do so I can start new service 

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Why do I keep getting an error code when trying to log into my att account?

I received my normal email saying my ATT bill is ready for viewing, but I am unable to log in. I keep getting an error message.  However, I can log in on my iPhone just fine.  I need to retrieve my bill.

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Recurring ACP Program Problem

I am an existing internet subscriber with AT&T. Prior to the ACP Program, I was on AT&T's discounted internet service plan for students. Maybe a month or two ago while on the phone with AT&T support, they informed me about the ACP Program that I might qualify for and gave me the informat

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DSL LOYALTY DEPT

can you please provide the number for the DSL loyalty department? I called the one 800–288–2020 number and sat on hold/being transferred at least 5 times, for over two hours total of my time. Each time I was transferred the representative said I was at the wrong department and they would have to tra

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Robbery

I called 3 times now for my service to be canceled and was awarded full amount of 149.96 haven't got it yet and was charged again now 3 times after we canceled the first time. I'm getting really really sick of this. Just give me my 149.96 so we can part ways.

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Getting Spam marketing emails from ATT despite email preferences

I have my email preferences to not get spam emails, as shown below: Why am I still getting marketing emails ATT? This is ILLEGAL under the CAN-SPAM act. I've reported this incident to the FTC - I urge everyone else getting marketing emails despite their preferences to do the same.

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Internet monthly charge after cancelling service and returning equipment.

Who do I contact as I have been charged for internet service after cancelling service and returning equipment.

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uncombine decombine users

Need to uncombine 2 user names & nobody can seem to help me on the phone or in the store. My business and personal accounts are all grouped together & needs to be split out. Need them to be separate log ins, but the ATT people who I have spoken to cant even see the one user name.

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No Confirmation Email after Signing up for AT&T Internet.

Hello, I made a purchase/signed up for 12 month AT&T Internet 300 service with an order number of: "25-719438147496256". But I did not receive an confirmation email afterwards and I am currently unable to create an account or User ID for the internet service. When I try to find my account throug

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