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Online Account Access

Online Account Access

How to manage your account online or with the myAT&T app.

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AT&T website

For the love of god please do something about your website. My 12 year old neighbor could make a more responsive website with a few hours and a couple of youtube videos. I tried to use your website to upgrade a phone but ended up waterbording myself as, according to the CIA, it is just as useless at

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Chat does not work - only sits there loading + can’t get signed on to the ATT app - broken

So I’ve been trying to contact at&t via online chat but every time I click contact now the chat option just sits there loading and loading and I have tried via computer, mobile & iPad. Cannot contact anyone via chat. Which is my preferred method so that I have records and I just don’t like t

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log in to view billing

I do not remember which of my email I used nor the password. How do I update this information?

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Need to cancel autopay but Paygonline just load load or work

I’ve moved back abroad and didn’t cancel my AT&T autopay before I left, I’ve tried multiple times to try access it and cancel the autopay (as I know the account will close it self down after a certain time of me not using it). The website just won’t work for me at all and I can’t access my accou

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FAN PIN ATT

I'm trying to switch carriers to save money and am having a very hard time resetting my FAN PIN. I was given a link to reset but when I enter the code sent via text, it says it is incorrect. All I want for Christmas is to save money. Help!

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Service Unavailable

Hi, I'm trying to access my account and customer service but keep getting this error message: "The server is temporarily unable to service your request. Please try again later. Reference #6.1068dc17.1703166379.aa480eb1" Not sure whether if it is the server's problem, or because I'm travelling abroad

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Hackers steal my phone with no screen lock and change pin and passcode

How can I regain access to my phone number which is linked to my bank and social media and email.. how can I get the phone replaced.? And also my sim..

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Need my phone log from May 2022

I need access to my phone log from May 2022 to look up a number I called for an online order on 23 May 2022. Thank you,

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Can't Access Old Account with New AT&T Service

In the last week we rejoined AT&T and the account owner is attempting to add me as an authorized user on the account. I am currently unable to login to my AT&T account. I have an existing AT&T account that is tied to my phone number. I attempt to recover the password and receive the prom

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Accepted Solution

Official Solution

Register neww account

I need to be able to setup new ID and password

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