Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
Online Account Access

Online Account Access

How to manage your account online or with the myAT&T app.

4.9K

Ask a question

Pinned posts

(0)
No conversations found!
(4773)

Accepted Solution

Official Solution

Last Name Change

My last name is correct on my account profile and phone/billing set-up, which is my maiden name. However, when I received a shipment from AT&T it was addressed incorrectly with the name I had while married. How can I get this corrected so everything matches to maiden name?

Questions

488

3

Att login server down?

My Wi-Fi calling isn't connecting and I can't log into my att account from the Android app or from the duckduckgo browser or Chrome, just times out.

Questions

30

1

0

Cannot upgrade devices SMB SOC Code Missing

Help. I continue getting this error anytime I want to upgrade a device.

Questions

63

3

0

BUSINESS_SMB_SOC_CODE_MISSING

How do I fix this error? BUSINESS_SMB_SOC_CODE_MISSING

Questions

166

6

0

All my devices disappeared from my account overview

Anyone seen this before? My entire families iDevices disappeared from my account. I can still see them on the support pages and profile page under people & permissions, but in the overview its like I dont have any at all. Can't make any changes on anything like where you used to remove add-ons o

Questions

126

3

0

Email New account setup

My email doesn't appear to be linked to my account. It recognizes me but when I push send the code----it never comes to my phone. I need to submit my proof for discount promotion.  Please help. Best, Subscriber CS

Questions

31

1

0

Contact fraud department

I have call the phone number and all it does in a lady telling you to fill out a form or can't get anyone on the phone to speak to. Hope can I contact the fraud department and speak to a live agent?

Questions

2.1K

11

0

Accepted Solution

Official Solution

Closed

Why can’t I access schedule payment or payment

I cannot access billing information either through the AT&T app, or the AT&T website.  I scheduled a payment date via the phone, but I still can’t pay it online or using the app.

Questions

1.3K

5

0

Accepted Solution

Error 'BUSINESS_SMB_SOC_CODE_MISSING' When Upgrading Device

I'm trying to upgrade a device on my business account, but when I do so I receive the error message "BUSINESS_SMB_SOC_CODE_MISSING" and it just tells me to call.

Questions

348

17

0

Accepted Solution

New customer, phone number isn't active yet. How can I access my account?

I just signed up for new service and preordered the Galaxy S24+. The phone isn't out yet and I was told my number won't port over until I activate the new phone. In the meantime, I was wanting to double check my account info and future charges to make sure everything is just right. In order to creat

Questions

75

2

0

Be the first to reply

(0)
No conversations found!

Trending Accepted Solutions

(0)
No conversations found!

Frequently Asked Questions

Expand all
Not finding what you're looking for?

Shop the way you want

Free shipping & returns

Shop online with free shipping and returns.

Learn more

Same-day pickup

Order online and pick up in-store or curbside today. Subject to availability.

Find a store

Same-day delivery

Get same-day delivery with optional expert setup. Subject to availability. Select areas only.

Learn more

Live shopping assistance

Get help picking out the perfect device and plan with a live virtual expert.

Learn more
How can we help you today?
Shop phones
& devices
Bring your
own device
Upgrade phone
Add a line
to your plan
Download
myAT&T app
Get help online
Visit a store
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.