Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
Online Account Access

Online Account Access

How to manage your account online or with the myAT&T app.

4.9K

Ask a question

Pinned posts

(0)
No conversations found!
(4773)
online account

I have been trying to login to our AT&T account but I am directed to Direct TV. We have not had an account at Direct TV since 2020.  AT&T never attempts to resolve the issue.  I really need to sign in to our account to see the billing statements

Questions

53

4

0

Att.com redirects me to directv.com

Every time I try to login to att.com I am redirected to my account on directv.com. I have tried multiple  browsers and multiple devices but everyone of them sends me to my DirecTV account when I try to login to my att account.

Questions

26.6K

18

0

Accepted Solution

Official Solution

Call and text history

I want to get old phone and text history on December 5, 2022 for ( Edited as per community guidelines)

Questions

289

2

0

Verification Code being Sent to nonexistant phone number

Can't replace bad phone number in my email account profile because the correct number is not AT&T wireless and does not exist any longer, for many years. AT&T is the only site I've come across that doesn't provide an alternative option for sending the codes either to a different phone number

Questions

227

9

0

Unable to view my February Statement on My AT&T app

In previous months, I have been able to log in to my AT&T account and view my combined Wireless/Directv bill -- with the new "myAT&T" app I receive a message that says that my account is not linked to any other accounts. I spoke to Hernando in Customer Service yesterday and was unable to re

Questions

42

1

0

Closed

Fix the stupid my account website

This is getting old quick. Any time I try and log in to the my account it wants to text me a security code to see if it's really myself. It will work for weeks sending that text to my number which is the primary. Then out of the blue it will want to send the text to my wife's number, which is the se

Questions

56

5

0

How to reset my 4 digit pin

I can't change my 4-digit pin on the AT&T website, it always gives me an error and I can never change it, how should I proceed since the customer service people can't do it either? This is very frustrating and very difficult, it makes me think that I should change my phone provider.

Questions

175

3

0

No fan pin

I set up a business wireless acct on the 26th. Was never emailed my acct details or my fan pin. Phone support has been no help and my local att store acted totally disinterested in helping.

Questions

30

2

0

Closed

FAN PIN Help

I was trying to create a myATT account. However, a FAN PIN is being requested. I was not given/emailed or told about this...How do I proceed?

Questions

457

5

0

Usage details for Texting and Calls

For some reason, I can not see any numbers under Texts or Calls on my daughters Android phone report. It is under my name and I am the only one with access to the account. Is there a way to hide the numbers from the Usage Details?

Questions

62

3

0

Be the first to reply

(0)
No conversations found!

Trending Accepted Solutions

(0)
No conversations found!

Frequently Asked Questions

Expand all
Not finding what you're looking for?

Shop the way you want

Free shipping & returns

Shop online with free shipping and returns.

Learn more

Same-day pickup

Order online and pick up in-store or curbside today. Subject to availability.

Find a store

Same-day delivery

Get same-day delivery with optional expert setup. Subject to availability. Select areas only.

Learn more

Live shopping assistance

Get help picking out the perfect device and plan with a live virtual expert.

Learn more
How can we help you today?
Shop phones
& devices
Bring your
own device
Upgrade phone
Add a line
to your plan
Download
myAT&T app
Get help online
Visit a store
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.