I moved into a new community in Reno, Nevada and my neighbors have AT&T fiber. When I went to the website to place an order and entered my address, a screen popped up saying you are in luck and high speed is available at your address. But then I received an Air box or whatever you want to call

I understand that ActiveArmor Advanced is currently only available for fiber customers with the BGW320 Wi-Fi gateway. Will it be available at some point for Internet Air customers with the All-Fi hub? If so, is there a timeframe?

Hello, I have recently changed from internet 18 to internet air. I use a Cisco anyconnect vpn to connect to my works network. Previously with the internet 18 internet and modem I had no issues at all. Now that I have upgraded to this new internet air and got a wireless modem my vpn keeps reconnectin

I'm trying to set up the AT&T Air device I recently received. I've successfully logged on to the new SSID with both my phone and desktop, and can access the IP for advanced configuration. But I can't access the internet and my phone lists the connection as "connected without internet". I suspec

I moved from AT&T Internet to AT&T Internet-Air. Because I have a 3200 sq ft house, I also purchased a booster.  Now the signal strength to the RokuHDprojector has dropped significantly.  The booster is located at the farthest point from the hub in the house (single-story). 

I've recently gotten AT&T Air, when I try to access certain websites, Reddit for example - not a bad website, I keep getting "this site can't be reached" error. It's happened on multiple websites and none of them are bad websites. If I tether to my phone they all pop up just fine. How do I tur

Hello, I have an account with you because I signed up for AT&T home internet and purchased a phone. When I signed up, the sales representative was new, and it was his first time setting up a home internet account. He made some mistakes, so the original account he created for me is probl

Wanted to provide an update on latency and internet air. I previously had ATT Fixed Wireless and it worked satisfactorily. Download speed may have only been 50-60mbps, but latency was 30-40ms. Due to phasing out of ATT Fixed Wireless, I had to switch to ATT Internet Air. I have not moved and the to

I was recently forced to switch from ATT fixed wireless to ATT Internet Air. Since I've switched, my latency is horrible!  My old fixed wireless service download and upload speeds hovered at 40Mbps and 10Mbps respectively with an average latency around 60ish ms.  Now, with Internet Air, m

I plugged in the device it only displays a clock turn green once then turned off , the app doesn't support Android models , we don't have IOS but we do have an outside antenna and inside one but no where to plug these in on the new router what are we supposed to do ?

I am trying to cancel my internet air services

If I switch to ATT Air internet will my Eero extenders work with this new internet. I currently have ATT internet 50

When will we get internet service provider in Sonora California

Hello, I just got a NCM1120D2 modem for my Internet Air Business 5G connection and I am trying to set up IP passthrough it to a 3rd party router that is directly connected to it. On the web dashboard, I enabled all of the passthrough options under ALG, but I am still not getting a direct passthroug

I placed an order on my phone to receive service and on the final page, I hit submit, but it seemed to hit a snag. It loaded up telling me to go back to the cart and resubmit and the issue should be fixed. I did what it said, but it said nothing was in my cart. I got an email with an order number an

It has been 3 weeks since returning the Internet Air Equipment, but AT&T system still shows non-return status.

We live in Willow Glen, San Jose, CA. We switched on 3/20/24 from AT&T DSL (which we've had for many years, reliably gave 30-50 Mbps consistently) to AT&T Air, with initially very impressive results, i.e. 300-400 Mbps so were very happy. This lasted until ~5/2/24, when we started getting res

I have moved my hub to three different locations (windows facing east, south and west in on the second floor or a 2-story house) and none of them will connect to the cell tower. I am unable to get help over the phone. I was on DSL and AT&T cut that off and now can't support their Internet Air th

(Edited per community guidelines). Terrible service. Randomly doesn’t work. We’ll try to stream television and it will only work if we turn off WiFi on any other devices in the house - and that’s if it actually works. Switching to Spectrum next week.

I’m thinking about going to internet air but can find only a few comments from folks that are satisfied. How about it folks, does it work as expected.